Kevin Rodriguez
Greensboro
Summary
Versatile Field Service Technician with nearly a decade of experience in residential security systems, telecommunications, and home installation services. Highly skilled in customer interaction, with excellent people skills, strong customer service abilities, and proven strengths in up-selling and closing sales. Committed to safety, reliability, and delivering high-quality work. A positive, energetic team player who consistently maintains professionalism, communicates clearly, and builds strong customer relationships. Fully bilingual (English/Spanish) with a history of exceeding performance expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Technician
Vivint Security
07.2024 - 12.2025
- Serviced residential security systems accurately and efficiently.
- Performed home walkthroughs to determine optimal configuration and identify up-selling opportunities.
- Explained installation and service processes clearly to customers.
- Activated systems, connected to central monitoring, and provided demonstrations.
- Completed billing and payroll documentation accurately and on time.
- Maintained safety standards and company equipment.
- Provided exceptional customer service with a professional demeanor.
Scheduler
Premier Alternatives Inc.
03.2024 - Current
- Scheduled installers and managed workflow.
- Communicated with Lowe’s and provided bilingual interpretation.
Field Technician
CUI Cable Services
08.2020 - 03.2024
- Installed residential and commercial telecommunications services.
- Provided customers with service information and support.
- Troubleshot and resolved signal issues, equipment failures, and connectivity problems on-site.
- Installed and configured modems, routers, cable boxes, and network wiring with high accuracy.
- Performed aerial and underground line work, including running new drops and repairing damaged lines.
- Conducted signal testing using meters to ensure proper levels and reliability.
- Educated customers on equipment usage, Wi-Fi optimization, and service features.
- Completed daily service logs, job notes, and equipment tracking accurately.
- Worked independently in the field while meeting productivity and quality standards.
- Maintained full compliance with company safety protocols and industry regulations.
- Demonstrated strong interpersonal skills when dealing with frustrated or confused customers.
- Assisted team members with complex installs and escalated technical challenges.
Field Technician
Spectrum
12.2019 - 06.2020
- Installed cable and internet services and instructed customers in operating equipment.
- Installed cable TV, internet, and telephone services following company standards.
- Performed troubleshooting for signal loss, slow internet, and equipment issues.
- Repaired or replaced faulty wiring, connectors, splitters, and customer-owned equipment.
- Verified signal levels at the tap, ground block, and inside the home to ensure proper operation.
- Walked customers through equipment setup, remote usage, and account features.
- Provided professional recommendations to improve customer service performance or home Wi-Fi quality.
- Completed service calls efficiently, reducing need for repeat visits.
- Ensured proper grounding, bonding, and safety compliance on every installation.
- Updated job status in real-time through mobile systems and documented customer interactions.
- Demonstrated reliability by consistently meeting daily job quotas and quality standards.
Education
High School Diploma -
Dalton McMichael High School
Mayodan, NCSkills
- Security System Installation
- Telecommunications
- Customer Service
- Up-Selling & Sales Closing
- Safety Compliance
- Troubleshooting
- Network Installation
- Power Tools & Hand Tools
- Time Management
- Teamwork
- Positive Communication
- English/Spanish Bilingual
- Microsoft Office
- IT & Software Troubleshooting
- Customer service
- Critical thinking
- Teamwork and collaboration
- Effective multitasking
- Schedule coordination
- Problem-solving
- Friendly, positive attitude
- Up-selling
Certification
Driver's License, 2023-06-01, 2025-05-01
Personal Information
Driving License: Valid June 2023 to May 2025
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Security Technician
Vivint Security
07.2024 - 12.2025
Scheduler
Premier Alternatives Inc.
03.2024 - Current
Field Technician
CUI Cable Services
08.2020 - 03.2024
Field Technician
Spectrum
12.2019 - 06.2020
High School Diploma -
Dalton McMichael High School