Kevin Ricks
Ayden
Summary
Seasoned Dispatch Coordinator with a robust background in transportation and logistics management, notably at Mangums. Expert in route planning and mechanical troubleshooting, I excel in fostering team collaboration and driving continuous improvement. Achieved a track record of zero accidents through meticulous attention to safety and detail, underscoring my commitment to operational excellence and customer satisfaction.
Logical Dispatch Coordinator offering 2-years background scheduling and dispatching drivers, work crews and vehicles to appropriate locations according to predetermined schedules. Skillful in preparing daily work and run schedules and overseeing communications within specifically assigned territories. Results-oriented and productive individual committed to quality service and customer retention.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dispatch Coordinator
Mangums
08.2016 - 10.2024
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
- Responded to high volume of phone and email requests to provide logistics information.
- Organized paperwork and explained individual job parameters for each assignment.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Developed and implemented process enhancements to drive continuous program improvement.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Dropped and hooked trailers and changed configuration of equipment.
- Operated with safety and skill to avoid accidents and delays.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
CDL Truck Driver
Best Distributing
01.2016 - 08.2016
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
Truck Driver/Mechanical Engineer
John H Bullock Land and Timber Company
09.2004 - 12.2015
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Dropped and hooked trailers and changed configuration of equipment.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Inspected load security and checked for damages.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Helped mechanics complete repairs by organizing supplies, maintaining tools and passing needed items.
- Documented parts used and time for repairs to support accurate billing.
- Repaired lighting, brake and hydraulic systems adjacent to diesel engines.
- Completed minor repairs and basic upkeep work with minimal supervision.
- Cleaned shop, stored new supplies and put away tools to maintain organized work area.
- Used fleet maintenance software program to complete required paperwork.
- Conducted safety and environmental checks on vehicles.
Education
No Degree - CDL Class A
Builders Transport Truck Driving School
Lugoff, SC02-1996
Skills
- Route planning expertise
- Scheduling proficiency
- Logistics management
- Transportation
- Relationship building
- Task prioritization
- Dispatch recordkeeping
- Fleet dispatching
- Hazardous materials handling
- Mechanical troubleshooting
- Class A license
- Tanker and hazmat endorsements
- Trailer maintenance
- Goal setting
- Critical thinking
- Teamwork and collaboration
- Analytical skills
- Continuous improvement
- Commercial driving
- Transportation safety
- Logistics planning
- Dependable and reliable
- Attention to detail
- Customer-oriented
- GPS tracking services
- Basic computer skills
Accomplishments
Safe Driver Award
Clean Truck Award
Supervised team of 43 truck drivers.
Navy Veteran
Culinary Skills
Electrician Apprentice
Certification
- Licensed Class A CDL
Timeline
Dispatch Coordinator
Mangums
08.2016 - 10.2024
CDL Truck Driver
Best Distributing
01.2016 - 08.2016
Truck Driver/Mechanical Engineer
John H Bullock Land and Timber Company
09.2004 - 12.2015
- Licensed Class A CDL
No Degree - CDL Class A
Builders Transport Truck Driving School
Similar Profiles
Blake KeeganBlake Keegan
Maintenance Team Member at The Handy MangumsMaintenance Team Member at The Handy Mangums
Kenneth Chase DailKenneth Chase Dail
Maintenance Team Leader at Bosch Home AppliancesMaintenance Team Leader at Bosch Home Appliances
Trayvon DavisTrayvon Davis
Atv Technician at Greenville Sports and ImportsAtv Technician at Greenville Sports and Imports