Kevin McKenzie
Graham
Summary
Dynamic operations leader with a proven track record at The Cheesecake Factory, excelling in operational strategy and regulatory compliance. Expert in financial analysis and performance management, I have successfully implemented cost-saving initiatives that enhanced customer satisfaction and improved efficiency. Adept at employee training, I foster high-performing teams to drive business success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Operations
The Cheesecake Factory
Graham
07.2005 - Current
- Ensured compliance with health and safety regulations consistently.
- Worked with management team to develop operational goals aligned with business strategy.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Prepared detailed reports outlining operational results on a regular basis.
Owner/operator
Cancun Lagoon
Daytona Beach
02.2001 - 07.2005
- Trained new employees on operational procedures and best practices.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Created marketing strategies to drive revenue and increase brand visibility.
Education
Business Management
Lexington Community College
Lexington, KYSkills
- Operational strategy
- Regulatory compliance
- Financial analysis
- Performance management
- Employee training
- Process improvement
Certification
- Serve Safe certified
Timeline
Director of Operations
The Cheesecake Factory
07.2005 - Current
Owner/operator
Cancun Lagoon
02.2001 - 07.2005
Business Management
Lexington Community College
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