Kevin Lee
Fayetteville
Summary
Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
13
13
years of professional experience
Work History
Solution Specialist
Verizon Wireless
06.2018 - Current
- Increased client satisfaction by developing and implementing customized solutions for their specific needs.
- Streamlined processes for improved efficiency, leading to better resource allocation and reduced project turnaround time.
- Enhanced collaboration with cross-functional teams, resulting in higher quality deliverables and increased customer satisfaction.
Store Manager
AT&T Wireless
06.2015 - 05.2018
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Help Desk Manager
Staples
09.2010 - 04.2015
- Improved customer satisfaction by efficiently resolving technical issues and providing prompt support.
- Streamlined help desk operations for increased efficiency and faster response times.
- Managed a team of technicians, ensuring high-quality service and timely problem resolution.
- Developed comprehensive training programs for new hires to quickly acclimate them to company systems and processes.
- Spearheaded the adoption of remote support technologies, enabling quicker issue resolution for offsite employees.
Education
High School Diploma -
Westover High School
Fayetteville, NC06.2004
Skills
- Project Management
- Data Entry
- Security Certification
- Desktop Partitioning Software
- Service Desk Team Supervision
- Microsoft Desktop Applications
- VPN Configurations
Timeline
Solution Specialist
Verizon Wireless
06.2018 - Current
Store Manager
AT&T Wireless
06.2015 - 05.2018
Help Desk Manager
Staples
09.2010 - 04.2015
High School Diploma -
Westover High School
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