Kevin Kinne
Stanley
Summary
Field operations professional with over 8 years in technical and customer-facing roles. Expertise in troubleshooting and equipment maintenance, ensuring service resolution and safety compliance. Proven ability to lead teams and enhance customer experiences through effective communication and operational support.
Overview
13
13
years of professional experience
Work History
Field Technician II
Spectrum
Charlotte
02.2026 - Current
- Diagnose and resolve modem/router/set-top box and wiring issues; perform in-home and exterior troubleshooting.
- Guide customers through troubleshooting processes to achieve effective service resolution and satisfaction.
- Install, activate, and maintain residential and small-business cable, internet, and voice services.
- Document service tickets and maintain vehicle inventory to ensure accurate record-keeping and operational readiness.
Front of House & Monitor Audio Engineer
The Fillmore & The Underground
Charlotte
01.2023 - Current
- Operated FOH and monitor systems for touring and local acts, ensuring optimal sound quality through sound checks, live mixing, and system tuning.
- Troubleshot and maintained audio gear, coordinating effectively with artists and production teams to ensure seamless performances.
- Monitored venue safety protocols during events and performances.
- Coordinated crowd management strategies to ensure guest comfort and security.
- Assisted in training new staff on operational procedures and safety measures.
Assistant Manager
Infinity's End
Charlotte
01.2021 - Current
- Led hiring and training initiatives, fostering team development to achieve sales and service goals.
- Coordinated training sessions for staff to enhance product knowledge and customer service skills.
- Assisted in developing operational strategies for team efficiency and performance improvement.
- Supervised daily operations, coordinated staff scheduling, managed merchandising, cash handling, and inventory control to ensure smooth store function.
- Managed daily inventory checks to ensure stock levels met customer demands effectively.
Audio Engineer & Production Manager
The Milestone Club
Charlotte
01.2020 - 01.2025
- Coordinated live production operations, overseeing technical crews, stage setup, and event logistics to ensure seamless execution.
- Operated audio mixing consoles during live performances at The Milestone Club.
- Collaborated with artists to achieve desired sound quality and effects.
- Maintained and repaired audio equipment while training staff, enhancing operational workflows.
- Maintained and repaired audio equipment to ensure optimal performance.
Security Specialist
Lucid
Seattle
06.2020 - 12.2020
- Ensured safety in high-risk environments through effective de-escalation and emergency response procedures.
- Monitored security systems to ensure facility safety and compliance.
- Conducted regular security audits to identify vulnerabilities and improve protocols.
- Collaborated with law enforcement during investigations and incident responses.
VMI Inventory Specialist
Wesco Distribution
Charlotte
08.2017 - 09.2018
- Managed inventory levels using automated tracking systems.
- Coordinated inventory management and logistics; oversaw deliveries and warehouse operations to ensure seamless supply chain flow.
- Conducted regular audits to ensure stock accuracy and compliance.
- Collaborated with suppliers to coordinate timely product deliveries.
Mobility Technician
Safe Home Pro
Cornelius
06.2017 - 08.2017
- Repaired and maintained mobility devices to ensure optimal functionality; managed service logs and vehicle responsibilities for efficient operations.
- Operated various tools and equipment for home safety inspections.
- Conducted thorough assessments to identify potential hazards in residential properties.
- Collaborated with team members to implement safety protocols effectively.
Sales / Easy Tech Associate
Target / Staples
Huntersville
01.2013 - 01.2017
- Provided customer service and retail support while performing basic computer diagnostics.
- Assisted customers with product inquiries and store navigation.
- Operated equipment for efficient stocking and inventory management.
- Maintained cleanliness and organization of work areas and merchandise displays.
Education
High School -
William Amos Hough High School
Cornelius, NC01-2013
Skills
- Network & cable installation
- Troubleshooting
- Equipment maintenance
- Technical repairs
- Service ticketing systems
- Inventory management
- Safety compliance
- Documentation
- Scheduling
- Audio systems
- Stage production
- MS Excel
- MS Word
- Pro Tools
- Logic
- Customer service
- In-home support
- Clear communication
- De-escalation
Timeline
Field Technician II
Spectrum
02.2026 - Current
Front of House & Monitor Audio Engineer
The Fillmore & The Underground
01.2023 - Current
Assistant Manager
Infinity's End
01.2021 - Current
Security Specialist
Lucid
06.2020 - 12.2020
Audio Engineer & Production Manager
The Milestone Club
01.2020 - 01.2025
VMI Inventory Specialist
Wesco Distribution
08.2017 - 09.2018
Mobility Technician
Safe Home Pro
06.2017 - 08.2017
Sales / Easy Tech Associate
Target / Staples
01.2013 - 01.2017
High School -
William Amos Hough High School