Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Gross

Morrisville

Summary

Responsible Resident Portfolio Manager committed to ensuring safe and comfortable environment for residents as well as advocating for the needs of the company. Adept at remaining accessible to residents and coworkers. Offering excellent organizational and time management skills. Successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Resident Manager

AMH
01.2023 - Current
  • Handled resident complaints promptly and appropriately.
  • Followed up on delinquent residents and coordinated collection procedures to reduce bad debt.
  • Oversaw the management of approximately 600 properties while providing excellent customer service to residents.
  • Monitored progress of maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Ensured properties are in compliance with local HOA regulations and resolve outstanding violations
  • Helped train new Resident Managers on AMH systems and policies.
  • Reviewed work order charges and charged the residents for damages where appropriate.

Resident Portfolio Manager

AMH
03.2022 - 01.2023
  • Handled tenant complaints promptly and appropriately.
  • Followed up on delinquent tenants and coordinated collection procedures to reduce bad debt.
  • Oversaw management of over 700 properties while providing general service to tenants.
  • Monitored progress of maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.

Leasing Agent

American Homes 4 Rent
04.2019 - 01.2022
  • Handled tenant communications by quickly responding to requests and answering any questions or concerns.
  • Handled move in issues and escalations where possible.
  • Secured average of 50-100 rental agreements each month through CRM Lead follow up and effective sales tactics.
  • Helped clients find homes to suit needs such as handicapped access, Fenced in yards and one-story configurations.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Trained Co-workers on job duties and assisted with policy questions and procedures.

Buyer Specialist

The Wade Group
01.2018 - 04.2019
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Showed buyers potential properties fitting price and preference conditions.
  • Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area.
  • Showed properties to potential buyers and other brokers at open houses and by appointment.
  • Generated and followed up on leads in order to set appointment and obtain new customers.
  • Negotiated prices and conditions and protected buyer interests.
  • Represented buyers of developed and undeveloped properties.
  • Informed home buyer of the sales, construction and warranty processes.

Education

NC Real Estate License - undefined

HPW Real Estate School
Raleigh, NC
2017

IT Certifications - Computer And Information Sciences

My Computer Career
Raleigh, NC
2014

High School Diploma - General Studies

West Johnston High School
Benson, NC
2007

Skills

  • Customer service-Focused
  • Document preparation
  • Contracts understanding
  • Tenant And Eviction Laws
  • CRM Expert
  • Yardi Expert
  • Collection Practices
  • Resident Retention

Timeline

Resident Manager

AMH
01.2023 - Current

Resident Portfolio Manager

AMH
03.2022 - 01.2023

Leasing Agent

American Homes 4 Rent
04.2019 - 01.2022

Buyer Specialist

The Wade Group
01.2018 - 04.2019

NC Real Estate License - undefined

HPW Real Estate School

IT Certifications - Computer And Information Sciences

My Computer Career

High School Diploma - General Studies

West Johnston High School

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Kevin Gross