Kevin Fletcher
Raleigh
Summary
Dynamic hospitality professional with extensive expertise in restaurant management and customer service, particularly at Five Guys. Demonstrated success in team leadership and process optimization, significantly enhancing operational efficiency and customer satisfaction. Proficient in inventory control and vendor management, cultivating robust relationships to propel business success.
Overview
37
37
years of professional experience
Work History
Customer Service Delivery Agent
Cintas
Durham
03.2023 - 11.2025
- Operated box truck for efficient transport of restaurant materials and chemical supplies.
- Delivered items promptly to designated locations according to routing specifications.
- Maintained accurate delivery records while following standard pickup and delivery procedures.
- Loaded and unloaded items, ensuring secure storage and proper maintenance of supplies.
- Utilized pallet jack for stacking and unstacking pallets as required.
- Communicated with dispatch regarding delivery delays and status changes.
- Inspected and cleaned vehicle regularly, adhering to established maintenance protocols.
- Fostered courteous interactions with customers and co-workers consistently.
- Coordinated service schedules to ensure timely delivery of products and services.
General Manager
Five Guys
Cary
12.2012 - 03.2023
- Managed daily operations of Five Guys restaurant to achieve 100% customer satisfaction.
- Maintained fast, accurate service and positive guest relations while upholding quality standards.
- Ensured compliance with Occupational Safety & Health Act and local health codes.
- Scheduled labor and ordered supplies to optimize resource allocation and team development.
- Controlled profit and loss by enforcing cash control procedures and reviewing financial reports.
- Recruited, interviewed, and hired team members while conducting performance evaluations and training.
- Implemented disciplinary actions and motivated staff to promote a high-performance culture.
- Managed daily operations to ensure efficient restaurant performance.
General Manager
Harrison's Bar & Grill
Cary
01.1996 - 12.2012
- Maintained operations by developing policies and standard operating procedures.
- Implemented production, productivity, quality, and patron-service standards to enhance efficiency.
- Directed guest flow through participative shift management, scheduling up to 50 crew members.
- Oversaw recruitment, training, and performance evaluation of staff to boost morale.
- Managed weekly inventory and vendor relations for timely, cost-effective purchasing.
- Led employee motivation through in-house training and incentive plans, increasing productivity.
- Ensured restaurant operational integrity by fostering excellent customer relations.
- Prepared and distributed payroll for a workforce of up to 50 employees.
Corporate Trainer
Applebee's
Raleigh
03.1989 - 01.1996
- Analyzed institutional needs to prepare documentation supporting organizational actions.
- Developed training programs for new employees on food service procedures.
- Prepared assessments to evaluate program efficiency and effectiveness.
- Collaborated with Applebee's managers to ensure training met quality standards.
- Supervised employee activities while evaluating performance for continuous improvement.
Education
High School Diploma -
Glenn Hills High
Augusta, GA05-1990
Skills
- Hospitality and culinary management
- Vendor management
- Inventory control
- Customer relations
- Front and back of house operations
- Team leadership
- Process optimization
- Restaurant maintenance
- Safety and sanitation controls
Summary Of Qualification
Seasoned professional with 20+ years of culinary and food service experience in restaurant management, leadership, and corporate training services. Financial accountability while ensuring the promotion and growth Of business. Creative problem solver with ability to maximize profits, motivate staff, and resolve conflict. A skilled trainer with comprehensive abilities in the areas of: assessment, design, development, and deployment of courseware via blended environments for the workplace.
Timeline
Customer Service Delivery Agent
Cintas
03.2023 - 11.2025
General Manager
Five Guys
12.2012 - 03.2023
General Manager
Harrison's Bar & Grill
01.1996 - 12.2012
Corporate Trainer
Applebee's
03.1989 - 01.1996
High School Diploma -
Glenn Hills High