Kevin Dyl
Charlotte
Summary
More than 5+ years experience in customer support and customer operation. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Senior Fraud Operations
Wells Fargo
01.2022 - Current
- Support Fraud and claims to mitigate risk and assist customer in order to prevent fraudulent activity
- Preform moderate to complex customer support and internal support amongst teams
- Oversee 30+ claim types daily and take appropriate action to decision the case using multiple systems and applications
- Interact with colleagues and contact third parties for research inbound and outbound calling
Banker 2
Wells Fargo
06.2021 - 01.2022
- Support financial products and services
- Manage risk by following policies and procedures
- Preform Account maintenance to 60+ internal and external customers daily
- Advocate digital services to provide exceptional customer service
Banker 1
Wells Fargo
07.2020 - 06.2021
- Receives 90+ inbound customer support account inquires
- Online banking support, assist customers with digital services to ensure their financial needs are satisfied
- Partner with multiple departments and or operating systems to achieve deadlines
Teller
Wells Fargo
12.2018 - 07.2020
- Processed 50+ customer transactions with extreme attention to detail daily
- Introduce customers to bankers to assist with their financial goals and or needs
- Interact with customers to demonstrate due care, build relationships and provided digital options for a more convenient banking experience
- Complete operational activities while minimizing risk according to policies and procedures
Property Liaison Rep PLR
First Choice Financial
01.2017 - 12.2018
- Provide exceptional customer service to guest
- Assist peers with property inquiries concerning short term rentals
- Educate customers on and during their accommodation period
- Booking dates and or blocking calendars for business needs
Education
Business Marketing Management -
Gwinnett Tec College
Skills
- Operation Research
- Analytical
- Verbal and written communication skills
- Time Management
- Superior Organizational skills
- Contact Center Operations
- Attention to detail
- Interpret Policies
- Building Connections
- Escalation Conference Calls
- Operating PC Systems
- Microsoft Suites
- Training Peers
- Leadership
- Excellent Customer Service/Customer Facing
- Adapt to change
Accomplishments
- Excellent Quality Control, 03/2022, Present, Distinction QC in my current team.
- Promotion, 01/2022, Present, Banker 2 to Senior Fraud Operations.
- Promotion, 06/2021, 12/2021, Banker 1 to Banker 2.
- Promotion, 07/2020, 06/2021, Teller to Banker 1.
Hobbies and Interests
- Travel
- Real Estate Investing
- Exercise
Languages
English
Native or Bilingual
Timeline
Senior Fraud Operations
Wells Fargo
01.2022 - Current
Banker 2
Wells Fargo
06.2021 - 01.2022
Banker 1
Wells Fargo
07.2020 - 06.2021
Teller
Wells Fargo
12.2018 - 07.2020
Property Liaison Rep PLR
First Choice Financial
01.2017 - 12.2018
Business Marketing Management -
Gwinnett Tec College
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