Kevin Bulger
Pinehurst
Summary
Results-driven leader with extensive experience in compliance assurance and customer service. Proven ability to streamline operations and enhance customer satisfaction. Committed to delivering high-quality service and achieving operational excellence.
Overview
30
30
years of professional experience
Work History
Production
USG Insurance
Canonsburg
06.2025 - 04.2026
- Ensured production operations ran smoothly and efficiently.
- Followed production schedule and met deadlines efficiently.
Service Manager
Livermore Subaru
Livermore
04.2022 - 05.2025
- Streamlined daily operations of service department, ensuring high levels of customer satisfaction.
- Trained and mentored service staff on best practices to enhance overall efficiency.
- Coordinated service appointments while maintaining technician schedules to maximize productivity.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Ensured compliance with safety standards and regulations in all service operations.
- Increased customer satisfaction ratings by addressing complaints and implementing effective solutions.
- Prepared and managed service department budget to optimize expenses and increase profitability.
General Manager
Wittmeier Auto Center
Chico
12.2019 - 05.2021
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and controlled expenses to achieve operational sustainability.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed service and sales strategies to improve retention and revenue.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and implemented corrective action plans to reduce long-term costs.
- Fostered a positive team culture through effective communication and leadership initiatives.
- Established effective communication channels with staff to enhance operational efficiency.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Guided management and supervisory staff to promote smooth operations.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
BDC Manager
BMW San Francisco
03.2018 - 10.2019
- Managed daily operations of the business development center.
- Led a team to enhance customer engagement strategies.
- Developed training programs for new BDC staff members.
- Oversaw appointment scheduling for sales and service departments.
- Facilitated communication between sales teams and customers effectively.
- Developed proficiency with features of BDC CRM software to input and track communications.
- Followed BDC scripts and guidelines for inbound and outbound calls.
- Conducted follow-up calls with existing customers to ensure satisfaction with services provided.
- Worked with departments in dealership to chart and monitor daily activities, bolstering efforts to meet assignment targets.
Operations Manager
Don Reid Ford
Maitland
04.1996 - 02.2018
- Managed daily operations of high-traffic automotive dealership to ensure efficiency.
- Oversaw inventory management and procurement processes for optimal stock levels.
- Monitored customer service standards, addressing concerns to enhance satisfaction.
- Evaluated vendor performance, negotiating contracts to secure favorable terms.
- Identified deficiencies through root-cause analysis, implementing solutions to resolve issues.
- Recruited, hired, and trained team members on project applications and customer relations.
- Oversaw financial management, including budgeting, accounting, and payroll activities.
- Measured performance using KPIs and metrics to drive continuous improvement.
Education
Graduate - Dealer Managent
NADA Academy
Tysons Corner, VA04-2021
Skills
- Compliance assurance
- Customer relationship management
Timeline
Production
USG Insurance
06.2025 - 04.2026
Service Manager
Livermore Subaru
04.2022 - 05.2025
General Manager
Wittmeier Auto Center
12.2019 - 05.2021
BDC Manager
BMW San Francisco
03.2018 - 10.2019
Operations Manager
Don Reid Ford
04.1996 - 02.2018
Graduate - Dealer Managent
NADA Academy