Summary
Overview
Work History
Skills
Timeline
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Kevin Bailey

Charlotte,NC

Summary

Accomplished Operations Manager with a proven track record at Two Men and A Truck, enhancing operational efficiency and customer satisfaction. Self-starting. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

20
20
years of professional experience

Work History

Operations Manager

Two Men and A Truck
10.2018 - 01.2025
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Performed diagnostic and troubleshooting procedures to find and identify causes of mechanical issues.

Lead Truck Driver

Two Men and A Truck
01.2014 - 09.2018
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Inspected load security and checked for damages.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Truck Driver

Two Men and A Truck
03.2007 - 01.2013
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Maintained daily, legible DOT logbook and submitted corresponding documents.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
  • Completed routine maintenance on truck to keep in working order.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.

Kitchen Aide

Deerfield Retirement Community
01.2005 - 01.2006
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Prepared dishes for catering events or during high-volume shifts.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Transported food items from storage areas to kitchen for prepping.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Skills

  • Mechanical knowledge
  • Forklift operations
  • Performance monitoring
  • Marketing
  • Health and safety compliance
  • Performance reporting
  • Incidents management
  • Inventory monitoring
  • Microsoft Excel
  • Microsoft Office

Timeline

Operations Manager

Two Men and A Truck
10.2018 - 01.2025

Lead Truck Driver

Two Men and A Truck
01.2014 - 09.2018

Truck Driver

Two Men and A Truck
03.2007 - 01.2013

Kitchen Aide

Deerfield Retirement Community
01.2005 - 01.2006

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Kevin Bailey