KEVEN LOVO
Charlotte
Summary
Results-driven professional with over 10 years of leadership and management experience ranging from directing complex, high-volume retail operations to recruiting and training elite, commission-based sales teams. Highly skilled at taking raw potential and turning it into high-performance reality through structured training, clear execution, and a truly bilingual approach to communication. Proven track record of optimizing business operations, driving profitability, and creating a win-win environment where both the people and the business thrive.
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
12
12
years of professional experience
Work History
Sales Manager
AT&T
Charlotte, NC
10.2025 - Current
- Oversee the end-to-end talent acquisition process, including recruiting, interviewing, and hiring for a high-performance sales team.
- Directly train and develop team members in advanced sales techniques, resulting in consistent achievement of aggressive quotas.
- Mentor emerging leaders on conducting interviews, delivering recognition, and navigating difficult conversations.
- Facilitate training seminars focused on operational systems and success-oriented mindset strategies.
Operations Manager
Lowe's Companies, Inc.
Charlotte, NC
05.2024 - 10.2025
- Commanded store operations for a high-volume location, leading a diverse team of 240 associates and supervisors.
- Achieved a major safety milestone by reaching 365+ consecutive days without a safety incident through rigorous policy enforcement.
- Optimized supply chain efficiency by managing freight offloading and inventory placement to meet and exceed corporate KPIs.
- Directed the fulfillment of online orders (Omnichannel), ensuring rapid turnaround and high customer satisfaction ratings.
Store Manager
CVS Health
Charlotte, NC
01.2024 - 05.2024
- Directly responsible for the total operation of a high-volume CVS retail location, bridging front-store retail excellence with pharmacy operations.
- Led a diverse team of supervisors and associates to drive sales, manage P&L, maximize profitability, and deliver an exceptional customer experience aligned with CVS Health’s corporate mission.
Specialty Manager
Lowe's Companies, Inc.
Charlotte, NC
05.2022 - 01.2024
- Drove lead generation and high-ticket specialty sales, consistently meeting or exceeding quarterly revenue goals.
- Uphold world-class standards for customer service and professional conduct within specialty departments.
- Cultivated a pipeline of talent by coaching and developing associates, leading to multiple internal promotions.
- Led high-level business meetings to align team objectives with regional corporate goals.
- Developed training programs for staff to improve customer service and product knowledge.
Merchandise Manager
The Home Depot
Miami, FL
02.2019 - 05.2022
- Executed district-level merchandising plays, ensuring 100% compliance with brand presentation standards.
- Managed visual displays and product placement strategies to maximize floor productivity and brand impact.
Department Supervisor
The Home Depot
Miami, FL
05.2014 - 02.2019
- Drive retail sales, operational sales, operational excellence, and an exceptional customer experience within a high-volume department.
- Lead, mentor, and schedule a dedicated team of associates, ensuring standard-setting product knowledge, optimal inventory depth, and strict adherence to safety protocols.
- Act as a key carrier and Manager on Duty (MOD) to support total store success and uphold Home Depot’s core values.
- Trained and mentored staff on product knowledge, customer service, and safety protocols.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Managed team of [7] employees, delegated tasks and held each employee accountable for completing assignments.
Education
High School Diploma -
Miami Killian Senior High
Miami, FL2012
Skills
- Leadership & Development: P&L Management, High-Volume Retail Operations, Talent Acquisition, Team Building & Coaching
- Sales Strategy: Advanced Sales Training, Lead Generation, Commission Sales Management, Quota Attainment
- Operational Excellence: Supply Chain Management, Logistics & Freight Optimization, Visual Merchandising, Cross-Functional Alignment
- Languages: Fully Bilingual (English / Spanish)
- Motivational skills
- Product knowledge
- Verbal and written communication
- Sales strategy development
- Strategic planning
- Positive and upbeat
- Goal setting
- Performance management
Websites
Languages
Spanish
Native or Bilingual
Timeline
Sales Manager
AT&T
10.2025 - Current
Operations Manager
Lowe's Companies, Inc.
05.2024 - 10.2025
Store Manager
CVS Health
01.2024 - 05.2024
Specialty Manager
Lowe's Companies, Inc.
05.2022 - 01.2024
Merchandise Manager
The Home Depot
02.2019 - 05.2022
Department Supervisor
The Home Depot
05.2014 - 02.2019
High School Diploma -
Miami Killian Senior High