Ke'Shyra Dickens
Assistant Manager
Wilson
Summary
Encouraging team leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Amazon Flex
10.2024 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
Assistant Manager (Part-Time)
Viola Ventures LLC
03.2023 - Current
- Oversaw operations and managed patient records; supported healthcare staff
- Developed strong working relationships with staff, fostering a positive work environment.
Medical Records Agent
RemX Staffing
04.2022 - 02.2023
- Processed 60+ medical record requests daily; ensured accuracy and compliance.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Credit Card Representative
Truist Bank
04.2021 - 02.2022
- Resolved billing issues and assisted with account management.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Researched and resolved customer complaints and disputes related to credit card accounts.
Customer Service Rep (Remote)
Kelly Services
08.2019 - 02.2021
- Provided tech support and handled customer inquiries remotely
- Managed high call volume while maintaining a focus on quality service and customer satisfaction.
- Delivered exceptional customer service, maintaining professionalism and empathy during challenging situations.
Education
Activity Director Certification -
Martin Community College
Windsor, NC 05.2001 -
High School Diploma -
James Hunt High School
Wilson, NC 05.2001 -
Skills
- Data Entry & Documentation
- Medication Administration (Certified)
- CPR & PCA Certified
- Customer Service & Problem Solving
- Team Leadership
- HIPAA Compliance
Timeline
Delivery Driver
Amazon Flex
10.2024 - Current
Assistant Manager (Part-Time)
Viola Ventures LLC
03.2023 - Current
Medical Records Agent
RemX Staffing
04.2022 - 02.2023
Credit Card Representative
Truist Bank
04.2021 - 02.2022
Customer Service Rep (Remote)
Kelly Services
08.2019 - 02.2021
Activity Director Certification -
Martin Community College
05.2001 -
High School Diploma -
James Hunt High School
05.2001 -
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