Keshia Hargrave
Somerset Court At University Place
Winston-Salem
1
Language
1
Certification
9
years of professional experience
Dynamic healthcare professional with extensive experience at Somerset Court At University Place, excelling in medication administration and patient assessments. Proven ability to lead teams and enhance patient care through effective communication and clinical documentation. Skilled in vital signs monitoring and committed to maintaining high standards of safety and compliance.
Work History
Shift Lead Supervisor
9 Months- Supervise and support Med Techs during assigned shifts.
- Ensure that Medications are administered according to the physicians orders and MAR.
- Review MARs, medication counts and controlled substances ans medication carts for accuracy.
- Monitored residents for changes changes in conditions and promptly report concerns to the nurse and or healthcare provider.
- Train, coach and orient new Med Techs.
- Complete medication cart audits and report ant discrepancies immediately.
- Assist with new resident admissions, medication and change in medication orders.
Certified Medical Technician
11 Months- Administered medications and treatments per physician orders, ensuring patient safety and compliance.
- Monitored vital signs and recorded patient health data in electronic health records system.
- Assisted with diagnostic tests, preparing patients and equipment for procedures efficiently.
- Collaborated with nursing staff to develop and implement individualized patient care plans.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Administered medications and performed basic and advanced patient assessments.
Certified Medication Technician
8 Months- Administered prescribed medications accurately to residents, ensuring compliance with healthcare regulations.
- Monitored and recorded vital signs, identifying changes in resident health status promptly.
- Assisted in the development and implementation of individualized care plans for residents.
- Trained new staff on medication administration protocols and safety procedures.
Personal Care Assistant
11 Months- Educated patients and families on health management techniques and safety protocols.
- Implemented infection control measures to ensure a safe environment for patients.
- Adapted care approaches based on individual patient needs and preferences.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Assisted with safe lifting, transferring, repositioning and dressing.
- To care for and provide a safe environment for resident with intellectual disabilities.
- Assisted with ADL's
Customer Service Representative
2 Years 4 Months- Assisted customers with inquiries, ensuring swift and accurate resolution of issues.
- Managed customer accounts, updating information and processing transactions efficiently.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Utilized CRM software to track interactions and maintain detailed records of customer communications.
- Assisted members with enrollment and disenrollments
- Assisted members with appointment with physicians
- Assisted member with enrolling newborns to insurance policies.
- Assisted Providers with claims: Approved/ Denial
- Assisted providers with eligibility status
- Assisted providers with PA request
- Assisted with filling insurance claims
Personal Care Assistant
- Assisted patients with daily living activities, enhancing comfort and independence.
- Monitored vital signs, ensuring timely reporting to healthcare professionals.
- Collaborated with multidisciplinary team to develop personalized care plans.
- Provided emotional support and companionship, fostering positive patient relationships.
- Maintained accurate documentation of patient care activities and observations.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Education
High School Diploma
- 3.0 GPA
Skills
Vital signs monitoring
Clinical documentation
Infection control protocols
Patient care excellence
Medical terminology proficiency
HIPAA regulations
Direct patient care
Patient interaction
Patient vital taking
Supervisor In Charge
Medication Cart Audits
Resident assessments ans observations
Incident reports
Dementia/ memory care support
Physician and Pharmacy Communication
Team Leadership
Time Managment
Professional Communication
Documentation
Patient monitoring
Patient assessments
Medication administration
Patient care documentation
Certification
- Certified Medication Technician , Somerset Court At University Place] - 1 year
- Certified Personal Care Assistance, Depaul 12 Oaks, 7 Years
Certified Medication Technicians
I am a Certified Medication Technician who takes medication safety seriously. I am dependable, organized, and attentive to changes in resident's conditions. I am also comfortable taking the lead on a shift. supporting other Med Techs, communicating with nursing staff and making sure documentation and medication procedures are completely accurately. My goal is to always provide safe, respectful, and compassion care while being someone my team can depend on. I have experience in Senior Living and memory care. I am very skilled in medication management and also MAR documentation, monitoring resident in change of condition.
Languages
English
Full Professional
Timeline
Shift Lead Supervisor
Somerset Court At University Place
11.2025 - CurrentRead More
Certified Medical Technician
Somerset Court At University Place
09.2025 - CurrentRead More
Certified Medication Technician
Mountain Valley Living Center
05.2024 - 01.2025Read More
Personal Care Assistant
DePaul 12 Oaks
04.2019 - 04.2019Read More
Personal Care Assistant
Central Care
10.2018 - 09.2019Read More
Customer Service Representative
Results Companies
05.2017 - 09.2019Read More
North Stokes High School
High School Diploma
Read More