Kesha Thompson

• Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
• Opened and prepared warehouse for daily operations, completed exceptional package address correction and printed 22+ route logs per courier.
• Followed company policies and procedures during shift.
• Received Peak Performer award for commitment to meeting challenges and running above 127% on area for the month of December 2023.
• Received Bravo Zulu award after 1 year of service in recognition of Above and Beyond the responsibilities of the position.
• Maximized processes by managing delivery schedules and prioritizing based on urgency.

• Followed industry-standard escrow procedures and maintained awareness of regulations governing the escrow processes.
• Prepares and approves wires for delivery to financial institutions.
• Team player with the ability to work quickly and accurately under time constraints.
• Detailed-oriented and highly organized. Proactive and able to work independently. Good written and verbal communication skills.
• Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

• Responsible for overseeing the daily operations to ensure exceptional client service for Law Firm Winston & Strawn LLP in Charlotte, NC & Washington D.C.
• Responsible for the management of 11 employees and the following departmental services, copy center, shipping and receiving, hospitality, supplies and courier services.
• Delegation of responsibilities to all Service Specialists employed at the site and evaluating their performance and productivity as well as working with service employees to meet their individual needs and career path objectives.
• Maintained zero site accidents and lost workdays for 13 years.

Site Supervisor 06/2015 - 02/2019

• Manage, Operate and Perform in all departments such as Conference Room Services, Hospitality, Mail/Shipping and Receiving, Facilities requests, and Reception Duties.
• Coordinate numerous back-office activities and support. Hands-on extensive copy services, office machinery, and mail/shipping services.
• Served as liaison for Winston & Strawn Regional Director of Administration and coordinated monthly meetings.

Account Lead 02/2010 - 06/2015

• Tracking incoming and outgoing files and maintaining accurate records for potential discrepancies.
• Provided quality clerical support for document and overseeing the operation of office equipment.
• Managed multiple projects simultaneously using organizational and analytical skills.

• Oversaw production, mail room operations, conference room services, and ordered all office supplies and food for office events.
• Prepared meetings as requested with the usage of video conferencing, projection and PowerPoint presentations. Assisted with printer installation, and multi-functional devices.
• Resolved troubleshoot problems involving all office equipment, such as computer hardware, software, and network printers.