Kerry L Williams
Durham
Summary
Personable, reliable, college-educated individual with highly developed interpersonal skills seeking a customer service position. Eager to utilize active listening, communication, and problem-solving skills to understand, explain, and resolve customer concerns. Able to apply established frameworks and solutions to individual issues, maintaining customer understanding and satisfaction as well as providing feedback and relaying concerns to supervisory staff.
Patient-focused professional trained in different condition requirements and treatment modalities. Helps keep office moving smoothly with continuous patient load. Talented in administrative and patient support areas.
Overview
3
3
years of post-secondary education
27
27
years of professional experience
Work History
Physical Therapy Technician/Rehab Aide
Athletico Pivot Physical Therapy
Raleigh
10.2023 - Current
- Liaised with patients, physical therapists, assistants, and departments to enhance communication and care coordination.
- Assisted patients with exercises, transfers, and support during treatments under the guidance of a physical therapist.
- Assisting patients to walk, sit, and stand, as well as transporting them via wheelchair to locations within the facility.
- Provide patient education regarding physical therapy treatments and exercises, including proper use of equipment.
- Performing patient intake tasks, including documenting patient information and history, and providing orientation.
- Performing basic prescribed treatments such as applying ice packs or heat pads as instructed.
- Documented patient progress, treatments, and appointments to ensure compliance with physical therapy protocols and support patient outcomes.
- Observed patients during prescribed exercises and communicated progress and concerns to professional staff to facilitate timely interventions.
- Clean and maintain the physical therapy clinic and equipment, ensuring that the clinic is in compliance with safety and sanitation protocols.
Professional Nanny
Alysha & Kam To
Durham
02.2022 - 01.2023
- Instruct on hygiene and social development
- Perform light housekeeping duties pertaining to child
- Supervised daily activities for multiple children in a shared care environment.
- Developed engaging educational activities tailored to children's developmental stages.
- Coordinated schedules between families to ensure smooth transitions and routines.
- Prepared healthy meals and snacks, catering to children's dietary needs.
- Implemented behavior management strategies to promote positive interactions among children.
- Communicated regularly with parents about children's progress and daily experiences.
- Maintained a safe, clean, and nurturing environment for children's well-being.
- Maintained a safe environment for the children at all times.
- Encouraged good behavior through positive reinforcement techniques.
- Provided guidance on proper nutrition, hygiene, and physical activity habits.
- Assisted with homework assignments and tutoring sessions.
- Resolved conflicts between siblings while maintaining a calm demeanor.
Lead Pre-K Teacher
Cary Church Of God
Cary
12.2019 - 06.2020
- Responsible for children’s physical and mental development
- Develop group and individual approaches and care plans based on overall and individual needs
- Coordinating with the parents and updating about their child’s development
- Teaching basic skills including letters, shapes, colors, counting.
- Conducting group activities small games in the class
Lead Pre-K Teacher
Kiddie Academy
Morrisville
10.2016 - 12.2018
- Develop plans to work with children in groups or individually depending on the identified needs of children and the subject matter
- Plan and carry out a curriculum that targets different areas of child development, such as language, motor, and social skills
- Organize activities so children can learn about the world, explore interests, and develop talents
- Watch for signs of emotional or developmental problems in children and bring problems to the attention of parents
- Keep records of the students’ progress, routines, and interests, and keep parents informed about the child’s development
Professional Nanny
Nanny Share 2 families Kyle Hammett, Courtney Chaos
Durham and Chapel Hill
01.2014 - 10.2014
- Creating a nurturing and safe environment for the children to freely explore
- Developed engaging educational activities tailored to children's developmental stages.
- Modeled and taught good manners and responsible citizenship, reinforcing behavior aligned with parents’ philosophy to foster positive character development.
- Collaborated with parents to create personalized care plans for children.
- Coordinated family schedules to facilitate smooth transitions and consistent routines, enhancing children's sense of stability.
- Prepared healthy meals and snacks, catering to children's dietary needs.
- Implemented behavior management strategies to promote positive interactions among children.
- Organized playdates and outings to promote social skills and teamwork, enriching children's social interactions and cooperative play.
In-Home Child Care Provider
Sean & Carol Pereira
Durham
02.2010 - 10.2013
- Develop and implement care plans for infants and young children
- Promoting and teaching good hygiene practices, including diapering, bathing, and dressing the children
- Preparing nutritious meals and snacks, including bottles and baby food
- Keeping the children’s areas neat and clean
Infant/ Lead Pre-K Teacher
Community School at Lakewood
Durham
12.2007 - 02.2010
- Provided age-appropriate care and monitoring including but not limited to, and social interaction
- Assessed the children's developmental growth and maintained growth records.
- Attended professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.
- Bathing, dressing, and feeding the children
- Provide in-house and parental updates on concerns and progress
- Trained new educators on best practices in early childhood education techniques.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Conducted parent-teacher conferences as needed.
- Incorporated technology into daily lessons to engage students.
Pre-K Lead Teacher
Great Horizons Preschool, Inc.
Durham
03.2005 - 12.2007
- Provide group and individual supervision and education
- Responsible for their physical and mental development
- Teaching about basics of regular life: diet, communication, and behavior
- Conducting small games and group activities
- Coordinating with the parents and updating about their child’s development and performance
Pre-K Teacher
Small World Daycare
Roxboro
08.1999 - 01.2004
- Teach basic skills such as colors, shapes, numbers and letters recognition, personal hygiene, and social skills
- Organized and led activities to promote physical, mental, and social development, including games, arts and crafts, music, storytelling, and field trips
- Arranged indoor and outdoor space to facilitate creative play, motor-skills activities, and safety
- Assimilated arriving children to the school environment by greeting them, orienting,, and selecting activities of interest to them
- Attended professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence
Education
Pharmacy Technician
Ashworth College
Norcross, GA 03.2026 - 07.2026
Diploma - Occupational Therapy Aide
Ashworth College
06.2020 - 07.2021
Early Childhood Education Credentials I & II - Early Childhood Education and Care
Piedmont Community College
08.1999 - 06.2001
Skills
- rehabilitation techniques
- patient care
- patient documentation
- documentation practices
- equipment maintenance
- Therapeutic modalities
- patient interaction
- time management
- problem solving
- critical thinking
- effective communication
Timeline
Pharmacy Technician
Ashworth College
03.2026 - 07.2026
Physical Therapy Technician/Rehab Aide
Athletico Pivot Physical Therapy
10.2023 - Current
Professional Nanny
Alysha & Kam To
02.2022 - 01.2023
Diploma - Occupational Therapy Aide
Ashworth College
06.2020 - 07.2021
Lead Pre-K Teacher
Cary Church Of God
12.2019 - 06.2020
Lead Pre-K Teacher
Kiddie Academy
10.2016 - 12.2018
Professional Nanny
Nanny Share 2 families Kyle Hammett, Courtney Chaos
01.2014 - 10.2014
In-Home Child Care Provider
Sean & Carol Pereira
02.2010 - 10.2013
Infant/ Lead Pre-K Teacher
Community School at Lakewood
12.2007 - 02.2010
Pre-K Lead Teacher
Great Horizons Preschool, Inc.
03.2005 - 12.2007
Early Childhood Education Credentials I & II - Early Childhood Education and Care
Piedmont Community College
08.1999 - 06.2001
Pre-K Teacher
Small World Daycare
08.1999 - 01.2004