Kerry Gunner
China Grove
Summary
.
Energetic and reliable individual with keen eye for detail and passion for providing exceptional customer service. Possesses solid understanding of banking procedures and adeptness in cash handling, along with proficiency in data entry and financial software. Committed to creating positive customer experiences and ensuring efficient transaction processing.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Bank Teller
First Horizon Bank
07.2002 - 07.2024
- Maintained a thorough understanding of bank products, services, and regulations, ensuring the ability to provide knowledgeable guidance to customers.
- Assisted customers with banking needs and inquiries.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Senior Bank Teller
State Employee Credit Union
03.2002 - 07.2004
- Assisted customers with banking needs and inquiries.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
- Established rapport with new clients to increase satisfaction and loyalty.
- Resolved customer inquiries or issues promptly, escalating more complex situations to appropriate personnel when necessary.
- Participated in community outreach events on behalf of the bank, enhancing brand visibility and fostering goodwill within the local area.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
Education
High School Diploma -
A.L. Brown
Kannapolis, NCSkills
- Patience and tolerance
- Professionalism and integrity
- Goal-oriented mindset
- Cash handling expertise
- Conflict resolution
- Customer service
- Problem-solving
- Attention to detail
- Verbal and written communication
- Data entry
- Issue resolution
- Customer education
- 10-key data entry
Certification
- Customer Service Representative (CSR) Certificate - Various accredited institutions and organizations.
- Life and Health Insurance License - NC & SC Department of Insurance.
Top Teller Award
I achieved The Top Banking Teller Award as a result of my customer service ability and also performing my banking duties at a high professional level.
Timeline
Senior Bank Teller
First Horizon Bank
07.2002 - 07.2024
Senior Bank Teller
State Employee Credit Union
03.2002 - 07.2004
High School Diploma -
A.L. Brown
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