Keri Montagnino
Statesville,NC
Summary
Compassionate, experienced, and driven, looking for a position in an area where I can be an asset and use my skills to assist other team members in providing excellent care and customer service to the public. Proficient learner open to new areas.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
HealthReach Community Clinic
Mooresville, NC
04.2025 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
CNA/Medical Office Assistant
Iredell Health System
Statesville, NC
06.2022 - Current
- Medical Office Assistant, Float.
- EMR experience: Cerner
- Travel to multiple physician offices each day, including family practices and specialties such as pediatrics, urology, cardiology, pain management, vascular, employee wellness, neurospine, and internal medicine.
- Assist by filling in for absent staff: rooming patients, obtaining/charting vital signs, administering vaccinations and medication injections, collecting specimens/swabs, refilling medications, and calling patients with test results.
- Cross-trained to clerical receptionist, including answering phones, scheduling patient appointments, checking in/out patients, obtaining co-payments, medical records, performing prior authorizations and sending/receiving referrals.
Certified Nursing Assistant/Triage Specialist
Carolina Specialty Care
Statesville, NC
10.2021 - 04.2022
- Room patients, obtain vital signs.
- EMR experience: NextGen.
- Review, chart medical, social, and surgical history.
- Assist in interventional pain procedures with physician, including spinal and major joint injections, kyphoplasty, and ketamine treatments.
Certified Nursing Assistant
Davis Regional Medical Center
Statesville, NC
10.2019 - 07.2021
- Emergency room, trained in Med-Surg, Behavioral Health, OR, PACU, and L&D.
- EMR experience: Pulse, Medhost
- Perform EKGs, place patients on monitors.
- Collect specimens/swabs, activities of daily living, wound care.
- Provide BLS, including CPR, assisting in rapid responses.
- Remove IVs, apply Ortho glass splints.
- Unit secretary duties include Iredell County involuntary commitment paperwork, patient transfers, check in EMS patients, answer/direct phone calls to physicians.
- Cross-trained to OR assistant: operating and recovery room (PACU), assisting in cleaning and stocking rooms, effectively transferring patients throughout the surgery process, documenting temperatures, and running autoclaves.
Certified Nursing Assistant
Iredell Health System
Statesville, NC
04.2019 - 10.2019
- Cardiac telemetry.
- Place patients on cardiac monitoring.
- Assist in activities of daily living.
- Obtain, chart vital signs, and report to the registered nurse.
- Provide BLS in emergent situations.
Certified Nursing Assistant
Dudley's Home Health
Mooresville, NC
06.2018 - 04.2019
- Assisting in patients' homes by providing activities of daily living.
- Obtain vital signs, prepare meals, and do light housework.
- Report to the Registered Nurse.
Education
Prerequisites For Associate Degree Nursing
Mitchell Community College
06-2021
High School Diploma -
Career Academy And Technical School
01-2019
Skills
- Adaptability
- Problem solving
- Communication
- Computer Literacy
- Medical Coding/Terminology
- Prior Authorizations
- Typing Skills
- Customer Service
- Accounts receivable
- Medical Records
- Microsoft Office
- Front desk operations
- Basic Life Support
- Direct Patient Care
- HIPAA compliance
- Critical thinking skills
- Organizational skills
References
- Heather Oplinger, Practice Manager, 704-619-7661
- Dana O'Mara, Practice Manager, 704-380-3620
- Wendy Washington, coworker, 202-341-2252
- Courtney Burton, personal, 704-657-9820
Certification
- Certified Nursing Assistant
- Medical Office Assistant
- Basic Life Support/CPR
- HIPPA/OSHA/Total Medical Compliance
Timeline
Patient Care Coordinator
HealthReach Community Clinic
04.2025 - Current
CNA/Medical Office Assistant
Iredell Health System
06.2022 - Current
Certified Nursing Assistant/Triage Specialist
Carolina Specialty Care
10.2021 - 04.2022
Certified Nursing Assistant
Davis Regional Medical Center
10.2019 - 07.2021
Certified Nursing Assistant
Iredell Health System
04.2019 - 10.2019
Certified Nursing Assistant
Dudley's Home Health
06.2018 - 04.2019
Prerequisites For Associate Degree Nursing
Mitchell Community College
High School Diploma -
Career Academy And Technical School