Keri Montagnino
Statesville,NC
Summary
Compassionate, experienced, and driven, looking for a position in an area where I can be an asset and use my skills to assist other team members in providing excellent care and customer service to the public. Proficient learner open to new areas.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
HealthReach Community Clinic
04.2025 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
CNA/Medical Office Assistant
Iredell Health System
06.2022 - Current
- Medical Office Assistant, Float.
- EMR experience: Cerner
- Travel to multiple physician offices each day, including family practices and specialties such as pediatrics, urology, cardiology, pain management, vascular, employee wellness, neurospine, and internal medicine.
- Assist by filling in for absent staff: rooming patients, obtaining/charting vital signs, administering vaccinations and medication injections, collecting specimens/swabs, refilling medications, and calling patients with test results.
- Cross-trained to clerical receptionist, including answering phones, scheduling patient appointments, checking in/out patients, obtaining co-payments, medical records, performing prior authorizations and sending/receiving referrals.
Certified Nursing Assistant/Triage Specialist
Carolina Specialty Care
10.2021 - 04.2022
- Room patients, obtain vital signs.
- EMR experience: NextGen.
- Review, chart medical, social, and surgical history.
- Assist in interventional pain procedures with physician, including spinal and major joint injections, kyphoplasty, and ketamine treatments.
Certified Nursing Assistant
Davis Regional Medical Center
10.2019 - 07.2021
- Emergency room, trained in Med-Surg, Behavioral Health, OR, PACU, and L&D.
- EMR experience: Pulse, Medhost
- Perform EKGs, place patients on monitors.
- Collect specimens/swabs, activities of daily living, wound care.
- Provide BLS, including CPR, assisting in rapid responses.
- Remove IVs, apply Ortho glass splints.
- Unit secretary duties include Iredell County involuntary commitment paperwork, patient transfers, check in EMS patients, answer/direct phone calls to physicians.
- Cross-trained to OR assistant: operating and recovery room (PACU), assisting in cleaning and stocking rooms, effectively transferring patients throughout the surgery process, documenting temperatures, and running autoclaves.
Certified Nursing Assistant
Iredell Health System
04.2019 - 10.2019
- Cardiac telemetry.
- Place patients on cardiac monitoring.
- Assist in activities of daily living.
- Obtain, chart vital signs, and report to the registered nurse.
- Provide BLS in emergent situations.
Certified Nursing Assistant
Dudley's Home Health
06.2018 - 04.2019
- Assisting in patients' homes by providing activities of daily living.
- Obtain vital signs, prepare meals, and do light housework.
- Report to the Registered Nurse.
Education
Prerequisites For Associate Degree Nursing
Mitchell Community College
06-2021
High School Diploma -
Career Academy And Technical School
01-2019
Skills
- Adaptability
- Problem solving
- Communication
- Computer Literacy
- Medical Coding/Terminology
- Prior Authorizations
- Typing Skills
- Customer Service
- Accounts receivable
- Medical Records
- Microsoft Office
- Front desk operations
- Basic Life Support
- Direct Patient Care
- HIPAA compliance
- Critical thinking skills
- Organizational skills
References
- Heather Oplinger, Practice Manager, 704-619-7661
- Dana O'Mara, Practice Manager, 704-380-3620
- Wendy Washington, coworker, 202-341-2252
- Courtney Burton, personal, 704-657-9820
Certification
- Certified Nursing Assistant
- Medical Office Assistant
- Basic Life Support/CPR
- HIPPA/OSHA/Total Medical Compliance
Timeline
Patient Care Coordinator
HealthReach Community Clinic
04.2025 - Current
CNA/Medical Office Assistant
Iredell Health System
06.2022 - Current
Certified Nursing Assistant/Triage Specialist
Carolina Specialty Care
10.2021 - 04.2022
Certified Nursing Assistant
Davis Regional Medical Center
10.2019 - 07.2021
Certified Nursing Assistant
Iredell Health System
04.2019 - 10.2019
Certified Nursing Assistant
Dudley's Home Health
06.2018 - 04.2019
Prerequisites For Associate Degree Nursing
Mitchell Community College
High School Diploma -
Career Academy And Technical School
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