Keosho Strickland
Youngsville,nc
Summary
Detail-oriented leader with a strong track record in team management and service optimization. Known for effective communication and problem-solving abilities, consistently delivering impactful results in diverse environments.
Overview
7
7
years of professional experience
Work History
Team Lead - Business Development
TrialCard
Morrisville, NC
08.2024 - Current
- Led cross-functional teams to develop and implement business development strategies.
- Analyzed market trends to identify growth opportunities and drive strategic initiatives.
- Mentored junior staff, enhancing team performance and fostering professional development.
- Collaborated with key stakeholders to align business goals and optimize service offerings.
- Developed comprehensive training programs to elevate team capabilities in sales strategies.
Intake Specialist
TrialCard
Morrisville, NC
12.2023 - Current
- Coordinated patient intake processes to ensure timely and accurate data collection.
- Streamlined communication between healthcare providers and patients, enhancing service delivery efficiency.
- Managed electronic health records using advanced database systems to maintain data integrity.
- Developed training materials for new staff, fostering a collaborative learning environment.
- 'Managed approximately 30 incoming calls, emails and faxes per day from customers.( working in high call volume )
Care Coordinator
TrialCard
Morrisville, NC
10.2020 - Current
- Coordinated patient care plans to ensure timely access to medication and treatment resources.
- Collaborated with healthcare providers to streamline communication and improve service delivery.
- Managed complex case loads, providing support and guidance throughout the patient journey.
- Developed training materials for new staff on best practices in care coordination.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
Support Coordinator
TrialCard
Morrisville, NC
09.2019 - Current
- Managed case documentation in CRM systems, ensuring accuracy and compliance with regulatory standards.
- Mentored junior coordinators on best practices in case management and client interactions, fostering professional growth.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Worked with other departmental staff to answer questions and resolve problems.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Intern Supervisor
TrialCard
Morrisville, NC
12.2025 - 03.2026
- Supervised interns, ensuring alignment with project goals and operational standards.
- Developed training materials to enhance intern onboarding and skill development.
- Coordinated daily tasks, optimizing workflow efficiency among intern teams.
- Evaluated intern performance, providing constructive feedback for continuous improvement.
- Monitored project timelines, ensuring timely completion of deliverables by intern teams.
- Led weekly meetings to track progress, address challenges, and set future objectives for interns.
- Implemented regular check-ins with interns to address any concerns or issues they encountered during their tenure at the company.
- Assisted HR with recruiting efforts by identifying high-potential candidates from intern pool for potential full-time positions.
- Evaluated intern performance at the end of the program, providing constructive feedback that helped shape future career choices.
- Established clear expectations and guidelines for interns, promoting adherence to company policies and procedures.
Education
High School Diploma -
Franklinton
06.2009
Skills
- Team management
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Phone and email etiquette
- Employee supervision
- Data entry
- Handling complaints
- Leadership development
- Coaching and mentoring
- Administration and operations
- Scheduling and calendar management
- Staff training
- Record keeping
- Time management abilities
- Patient advocacy
- Healthcare operations
- Claims processing
- Quality assurance
Timeline
Intern Supervisor
TrialCard
12.2025 - 03.2026
Team Lead - Business Development
TrialCard
08.2024 - Current
Intake Specialist
TrialCard
12.2023 - Current
Care Coordinator
TrialCard
10.2020 - Current
Support Coordinator
TrialCard
09.2019 - Current
High School Diploma -
Franklinton