KEONTAI BRIGHT
Sanford
Summary
Retail leader with over 10 years of grocery and customer service experience, including current Assistant Store Manager experience with Food Lion. Experienced in leading teams of 50+ associates, supporting daily store operations, training new hires, managing schedules, helping with interviews, handling associate coaching, and maintaining company standards. Strong background in customer service, merchandising, inventory control, problem-solving, and team development. Interested in growth opportunities in retail operations, implementation, training, onboarding, and human resources.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Food Lion
02.2023 - Current
- Support daily store operations, including customer service, staffing, merchandising, inventory control, and department follow-up.
- Help lead and support a team of 50+ associates while keeping daily priorities focused on service, store conditions, and company standards.
- Train and coach associates on store routines, customer service expectations, safety, and task completion.
- Assist with interviewing, onboarding, coaching conversations, and corrective action when needed.
- Coordinate product replenishment, promotional displays, and merchandising changes to support sales and improve store presentation.
- Walk the store regularly to identify issues, assign follow-up, and make sure operational priorities are completed.
- Partner with store leadership to review sales trends, staffing needs, associate performance, and opportunities to improve store execution.
- Help maintain a positive work environment by supporting teamwork, communication, and accountability.
Customer Service Representative
Blue Cross NC
05.2022 - 02.2023
- Assisted customers with questions, account concerns, claims, and problem resolution.
- Used CRM systems to document customer interactions and maintain accurate records.
- Handled escalated calls while staying professional and focused on finding solutions.
- Worked with team members to improve service delivery and support department goals.
- Managed high-stress situations with patience, accuracy, and clear communication.
Customer Service Manager
Food Lion
12.2019 - 05.2022
- Led the customer service team and helped maintain strong front-end service standards.
- Trained associates on customer service, policies, procedures, and daily expectations.
- Managed scheduling and staffing to support business needs during peak hours.
- Resolved customer concerns and supported associates through difficult service situations.
- Monitored team performance and followed up with coaching when improvement was needed.
- Supported a team-focused work environment built around communication and accountability.
Front End Supervisor
BI-LO
02.2011 - 12.2019
- Supervised front-end operations and helped ensure compliance with company policies and procedures.
- Trained and mentored cashiers and front-end associates on customer service and daily responsibilities.
- Monitored cash handling, transactions, and deposits for accuracy.
- Helped maintain a clean, organized, and customer-friendly front-end area.
- Worked with management to identify process improvements and improve daily operations.
- Reviewed cashier performance and helped address areas needing improvement.
Education
Master of Business Administration - undefined
Coker University
Bachelor of Science -
Coker College
Hartsville, SCSkills
- Retail Operations Team Leadership Associate Training Onboarding Support Interviewing Support Scheduling and Staffing Coaching and Accountability Customer Service Inventory Control Merchandising Execution Store Standards Policy Compliance Conflict Resolution Problem Solving
Timeline
Assistant Store Manager
Food Lion
02.2023 - Current
Customer Service Representative
Blue Cross NC
05.2022 - 02.2023
Customer Service Manager
Food Lion
12.2019 - 05.2022
Front End Supervisor
BI-LO
02.2011 - 12.2019
Master of Business Administration - undefined
Coker University
Bachelor of Science -
Coker College