Keontai Bright
Assistant Store Manager
Sanford
Summary
Dynamic retail professional with extensive experience at Food Lion, excelling in team leadership and customer experience. Proven track record in inventory control and operational efficiency, enhancing store performance through strategic merchandising and staff development. Adept at problem-solving and fostering a collaborative work environment to drive sales and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Food Lion
02.2023 - Current
- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored new team members on store policies and procedures.
- Coordinated inventory management, including stock replenishment and organization.
- Implemented promotional displays to enhance product visibility and sales performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Customer Service Representative
Blue Cross NC
05.2021 - 02.2023
- Assisted customers with inquiries and problem resolution to enhance satisfaction.
- Processed insurance claims efficiently, ensuring accuracy and compliance with regulations.
- Collaborated with team members to improve service delivery and streamline workflows.
- Utilized CRM systems to track customer interactions and maintain detailed records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Manager
Food Lion
12.2019 - 05.2022
- Led customer service team, ensuring high satisfaction and quality standards.
- Implemented training programs to enhance staff performance and product knowledge.
- Analyzed customer feedback to identify trends and improve service offerings.
- Developed strategies for efficient resolution of customer inquiries and complaints.
- Monitored key performance indicators to assess team effectiveness and drive improvements.
- Managed scheduling and staffing to optimize resource allocation during peak hours.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Front End Supervisor
BI-LO
02.2011 - 12.2019
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service best practices.
- Monitored cash handling procedures, ensuring accuracy in transactions and deposits.
- Collaborated with management to identify opportunities for process improvements and operational efficiencies.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
Education
MBA -
Coker University
Skills
Problem-solving
Customer experience
Retail operations
Inventory control
Store organization
Team building and leadership
Staff supervision
Store operations
Mentoring and coaching
Timeline
Assistant Store Manager
Food Lion
02.2023 - Current
Customer Service Representative
Blue Cross NC
05.2021 - 02.2023
Customer Service Manager
Food Lion
12.2019 - 05.2022
Front End Supervisor
BI-LO
02.2011 - 12.2019
MBA -
Coker University