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KEONI BOWSER
Charlotte
Summary
Dynamic healthcare professional with a robust background in hospital patient care and pharmacy operations, offering expertise in electronic health records (EPIC), medical documentation, data entry, and clerical support. Proven track record in managing patient information, facilitating interdepartmental coordination, and delivering exceptional customer service. Committed to contributing to an entry-level Healthcare Administration role, focusing on optimizing clinical and administrative operations to enhance patient outcomes. Dedicated to fostering a collaborative environment that emphasizes efficiency and high-quality care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Assistant
Druid City Hospital
08.2023 - 12.2025
- Documented patient vital signs, intake/output, glucose levels, and admission data in EPIC EHR
- Maintained and organized patient charts and electronic records
- Performed clerical tasks including filing, scanning, and phone communication
- Communicated patient updates to nursing staff and interdisciplinary teams
- Assisted with patient admissions, transfers, and discharges
- Ensured HIPAA compliance and confidentiality of patient information
- Collected, labeled, and transported laboratory specimens
- Set up, cleaned, and maintained medical equipment
- Supported patient flow and unit organization to improve efficiency
Pharmacy Technician
Walgreens
09.2021 - 08.2022
- Entered and processed prescription data accurately into pharmacy systems
- Verified patient demographics, insurance information, and prescription details
- Assisted pharmacists with prescription preparation, labeling, and packaging
- Maintained organized patient profiles and electronic records
- Processed insurance claims and resolved billing issues
- Communicated with healthcare providers regarding prescription clarifications and refills
- Responded to patient inquiries about medication status, pricing, and availability
- Managed high call volume while delivering professional customer service
- Operated point-of-sale system and handled cash transactions
- Ensured compliance with HIPAA regulations and pharmacy policies
Process Sorter
American Thrift Store
05.2020 - 09.2021
- Maintained accurate sorting and processing of donated items
- Followed standard operating procedures and safety guidelines
- Provided friendly customer service in a fast-paced environment
- Demonstrated reliability through consistent attendance
Education
Career Development Coursework - Healthcare Administration
Shelton State Community College
Tuscaloosa, ALHigh School Diploma - undefined
Paul W. Bryant High School
Tuscaloosa, ALSkills
- Electronic Health Records (EPIC)
- Medical Documentation & Charting
- Data Entry & Records Management
- Insurance & Billing Support
- HIPAA Compliance
- Microsoft Word, Excel, PowerPoint
- Scheduling & Coordination
- Clerical & Front Desk Support
- Phone & Email Communication
- Customer Service
Accomplishments
- Eliminated unnecessary care bottlenecks to drive improvements to patient satisfaction and quality assurance initiatives.
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
Certification
Registered Pharmacy Technician – Alabama State Board of Pharmacy
Interests
Timeline
Patient Care Assistant
Druid City Hospital
08.2023 - 12.2025
Pharmacy Technician
Walgreens
09.2021 - 08.2022
Process Sorter
American Thrift Store
05.2020 - 09.2021
High School Diploma - undefined
Paul W. Bryant High School
Career Development Coursework - Healthcare Administration
Shelton State Community College