Keondra Parker
Raleigh
Summary
Highly skilled Accounting Specialist with broad experience in data analysis, report generation, and information management. Strong strengths include problem-solving abilities, keen attention to detail, and proficiency in various reporting tools and software. In previous roles, contributed significantly to improved operational efficiency by developing accurate reports and providing insightful recommendations based on data findings. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Credit Reporting Specialist II
State Employees' Credit Union
03.2021 - Current
- Conducted regular compliance audits and financial data risk assessments.
- Analyzed dispute trends to reduce reporting errors by 90%, supporting overall cost-saving measures.
- Collaborated across departments to enhance compliance controls and internal reporting accuracy.
Chat Support Specialist
TurboTax
12.2023 - 04.2024
- Delivered support for tax compliance and software issues, improving customer experience and resolution efficiency.
- Provided guidance on IRS regulations and resolved issues in a high-volume digital environment.
Accounts Payable Reporting Supervisor
State Employees' Credit Union
08.2017 - 03.2021
- Oversaw full-cycle accounts payable functions, including vendor management, invoice processing, and reconciliation.
- Developed financial dashboards to track spend trends, leading to a 75% improvement in reporting accuracy.
- Ensured compliance with sales and use tax laws, significantly reducing audit risk.
- Automated reporting tasks, cutting monthly reporting time by 50%.
- Supported process improvement initiatives to streamline purchasing and approval workflows.
Financial Service Officer II - Call Center Manager
State Employees' Credit Union
06.2015 - 08.2017
- Managed high-volume transactions and supervised team members in financial services.
- Trained staff on loan origination, compliance, and fraud prevention.
- Improved accuracy in loan approvals through enhanced training and workflow optimization.
Education
Cybersecurity Training -
Per Scholas
01.2023
M.S. - Accounting (Forensic Accounting)
Strayer University
Raleigh, NC01.2022
M.S. - Business Management
Strayer University
Raleigh, NC01.2019
B.S. - Accounting
Winston-Salem State University
Winston-Salem, NC01.2015
Skills
- Accounts Payable
- Financial reporting
- SAP Logistics
- Business Modules
- Process Improvement
- Cost Analysis
- MS Excel
- MS Word
- MS Access
- Data Reconciliation
- Compliance
- Risk Management
- Audit Management
- Cross-Functional Team Collaboration
- Problem Solving
- Self-Prioritization
- ERP Systems
- Productivity
- Microsoft Outlook
- Cisco Meraki
- Windows Server
- VMware
- Python
- Dashboard creation
- Spend data analysis
Timeline
Chat Support Specialist
TurboTax
12.2023 - 04.2024
Credit Reporting Specialist II
State Employees' Credit Union
03.2021 - Current
Accounts Payable Reporting Supervisor
State Employees' Credit Union
08.2017 - 03.2021
Financial Service Officer II - Call Center Manager
State Employees' Credit Union
06.2015 - 08.2017
Cybersecurity Training -
Per Scholas
M.S. - Accounting (Forensic Accounting)
Strayer University
M.S. - Business Management
Strayer University
B.S. - Accounting
Winston-Salem State University