Keona McGee
Knightdale
Summary
I am a compassionate and caring person who is adapt at making others feel comfortable and safe. I am a results-driven professional focused on delivering exceptional support for client needs. Successfully manages concerns and resolves conflicts to maximize satisfaction and comfortability. Offers a strong background in customer relations and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Mosaic Pediatric Therapy
02.2025 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
TEACHER
Randy's Five Star Academy
09.2024 - 02.2025
- Create lesson plans and document the development of my students. Help my students with day-to-day activities and help them reach their goals within their age group.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
GUEST ADVOCATE
Target
05.2021 - 07.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Investigated and resolved customer inquiries and complaints quickly. Recommended products to customers, thoroughly explaining details. Received and reviewed new orders, located requested merchandise and promptly initiated processing.
PERSONAL ASSISTANT
Antwon Patterson
08.2020 - 08.2022
- Displayed absolute discretion at handling confidential information. Oversaw personal and professional calendars and coordinated appointments for future events. Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Education
B.A. - PSYCHOLOGY
North Carolina A & T State University
12.2024
HIGH SCHOOL DIPLOMA - undefined
Knightdale High School
05.2020
Skills
- Care and Support
- Originality and Creativity
- Quick Thinker
- Telephone Reception
- Guest Inquiries
- Office Support
- Brand Loyalty
- Customer Service
Affiliations
- National Honors Society
- The National Society of Leadership and Success
- NCAT Active Minds
- NCAT Psychology Club
Certification
Mental Health First Aid for Youth (MHFA)
Crisis Prevention Training (CPI)
Pediatric First Aid & CPR (AHA)
Registered Behavior Technician (BACB)
Timeline
Registered Behavior Technician
Mosaic Pediatric Therapy
02.2025 - Current
TEACHER
Randy's Five Star Academy
09.2024 - 02.2025
GUEST ADVOCATE
Target
05.2021 - 07.2024
PERSONAL ASSISTANT
Antwon Patterson
08.2020 - 08.2022
HIGH SCHOOL DIPLOMA - undefined
Knightdale High School
B.A. - PSYCHOLOGY
North Carolina A & T State University