Kenzley Dunlap
Gastonia
Summary
Entry level student with a Sociology Degree (May 2025) with a strong educational background in children and family evaluation and appropriate interventions and possess resourceful and collaborative approach to supporting individuals and communities. Demonstrated ability to engage clients, identify strengths and implement goal-oriented interventions. Skilled in client assessment, crisis management and conflict resolution. Eager to contribute to a team-driven environment that promotes positive social change. Seeking a social worker position that leverages a passion for advocacy and commitment to social work principles.
Overview
5
5
years of professional experience
Work History
Server
The String Bean
08.2019
- Providing friendly, efficient, and professional service to customers
- Addressing customer inquiries and resolving complaints promptly
- Anticipating customer needs to ensure a positive dining experience
- Handling multiple tables in a fast-paced environment
- Managing time effectively to balance customer service and order accuracy
- Coordinating with kitchen staff and other servers to ensure smooth operations
- Supporting team members during peak hours to maintain efficiency
- Recommending menu items and daily specials to maximize sales
- Upselling beverages, desserts, and promotions to increase revenue
- Operating point-of-sale (POS) systems for order entry and payment processing
- Maintaining knowledge of food safety and sanitation regulations
- Handling customer concerns with professionalism and poise
- Addressing and resolving unexpected situations quickly and effectively
- Provided exceptional table service to guests
- Ensured order accuracy and timely delivery of food and beverages
- Maintained a clean and organized dining area, adhering to health and safety standards
- Trained new servers on company procedures and customer service expectations
- Consistently achieved high customer satisfaction ratings through personalized service
- Maintained exceptional relationships with owners who would call me to work on holidays and summer breaks
- Planned company events that fostered employee engagement and a healthy work life balance for the entire team
Behavior Therapist Technician
Nova Behavioral Health
10.2023 - Current
- Experience in reading assigned case management plan for children's with autism 3 to 12 years of age
- Implementing individualized Applied Behavior Analysis (ABA) therapy plans
- Conducting skill acquisition and behavior reduction programs
- Monitoring progress through data collection and analysis
- Building rapport with clients and families
- Effectively communicating client progress to supervisors and caregivers
- Providing family training on therapy techniques
- Proficiency in ABA data collection tools
- Detailed progress documentation and reporting
- Conducting functional behavior assessments (under supervision)
- Implementing evidence-based behavior intervention strategies
- Addressing challenging behaviors with de-escalation techniques
- Using positive reinforcement to encourage desired behaviors
- Patience, empathy, and cultural sensitivity
- Strong problem-solving and adaptability in dynamic settings
- Team collaboration and coordination with multidisciplinary teams
- Time management to balance multiple clients and therapy goals
- Includes paperwork and making sure the kids are taken care of
- My Goal is to bring knowledge and experience to your team
Education
Associate of Arts -
Catawba Valley Community college
01.2022
Sociology - Social Work
East Carolina University
01.2024
Skills
- MS Office
- Cultural Sensitivity
- Conflict resolution and crisis management
- Active listening
- Attention to detail
- Report writing
- Time Management
- Strong communication and interpersonal skills
- Noteable
- Centralreach
Timeline
Behavior Therapist Technician
Nova Behavioral Health
10.2023 - Current
Server
The String Bean
08.2019
Sociology - Social Work
East Carolina University
Associate of Arts -
Catawba Valley Community college
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