Makenzie Gholson
Swansboro,NC
Summary
Dynamic social service professional with a proven track record at Carteret County Department of Social Services. Expert in complex problem-solving and time management, successfully enhancing client outcomes through effective case management and community outreach. Known for building trust and rapport, while ensuring compliance with service delivery standards.
Overview
4
4
years of professional experience
Work History
Social Service Worker - In Home Services
Carteret County Department of Social Services
04.2021 - 09.2022
- Assisted clients in accessing social services and resources to enhance quality of life.
- Coordinated with multidisciplinary teams to facilitate effective case management solutions.
- Supported data entry and documentation processes to maintain accurate client records.
- Conducted outreach initiatives to educate community members about available support programs.
- Monitored compliance with service delivery standards and regulations to ensure program integrity.
- Provided empathetic support during client interactions, fostering trust and rapport.
- Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
Social Services Worker
Kentucky Cabinet for Health and Family Services
09.2018 - 04.2021
- Assisted clients in accessing community resources and services.
- Supported case management processes to enhance client outcomes.
- Documented client interactions and progress for record-keeping purposes.
- Collaborated with team members to develop effective service plans.
- Conducted needs assessments to identify client challenges and strengths.
- Engaged in continuous learning about social service best practices and policies.
- Provided information on available social services programs and eligibility requirements.
- Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
Education
Bachelor’s Of Science - Criminal Justice
University of Louisville
Louisville, KY05.2017
Skills
- Workplace safety
- Patience and tolerance
- Cross-functional cooking
- Complex Problem-solving
- High energy and stamina
- Warm and friendly
Timeline
Social Service Worker - In Home Services
Carteret County Department of Social Services
04.2021 - 09.2022
Social Services Worker
Kentucky Cabinet for Health and Family Services
09.2018 - 04.2021
Bachelor’s Of Science - Criminal Justice
University of Louisville
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