Kenyetta Banks
Concord
Summary
Dedicated professional with strong communication and problem-resolution skills. Experienced in fast-paced environments, ensuring efficient package handling and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Warehouse Sorter
Amazon
Concord
06.2023 - Current
- Managed tight deadlines in fast-paced environments to ensure timely delivery of packages.
- Transported packages of varying sizes and weights to maintain workflow efficiency.
- Executed safety protocols to establish a secure working environment for all employees.
Tax Product Expert
Working Solutions
Concord
02.2023 - 10.2023
- Facilitated communication between clients and tax authorities during inquiries.
- Assisted clients in troubleshooting product-related issues to improve their experience and resolve concerns.
- Enhanced communication effectiveness through outbound calling and managing inbound inquiries via calls and chat.
- Educated customers on product features and benefits, enhancing their understanding and satisfaction.
Sales Representative
hersheys ice cream
Salisbury
08.2020 - 04.2021
- Engaged customers by providing tailored product knowledge and highlighting relevant promotional offerings.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Resolved customer inquiries and complaints efficiently, ensuring high customer satisfaction.
- Handled customer orders efficiently using a multiline phone system.
Breakfast Attendant
Embassy Suites
Charlotte
01.2020 - 03.2020
- Prepared daily breakfast bar featuring diverse self-serve and cooked meal options.
- Assisted guests with food selections and addressed dietary inquiries.
- Restocked food supplies and beverages promptly to ensure uninterrupted service.
- Addressed and resolved guest concerns to provide excellent customer service.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Education
Associate of Applied Science - Healthcare Management Technology
Rowan Cabarrus Community College
Concord, NC01-2028
Skills
- Package handling
- Data entry
- Safety protocols
- Inventory management
- Problem resolution
- Team collaboration
- Effective communication
- Customer service
Timeline
Warehouse Sorter
Amazon
06.2023 - Current
Tax Product Expert
Working Solutions
02.2023 - 10.2023
Sales Representative
hersheys ice cream
08.2020 - 04.2021
Breakfast Attendant
Embassy Suites
01.2020 - 03.2020
Associate of Applied Science - Healthcare Management Technology
Rowan Cabarrus Community College