Kenyeta Owens
Fayetteville
Summary
Proficient Ensures that production and manufacturing lines run smoothly, coordinating employee efforts and facilitating communication between management and production departments. Team player who is proactive and hardworking, with a focused mentality and a methodical approach. Committed to providing high-level solutions that help businesses grow while also saving money. Dedicated and personable value-driven individual. Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
Overview
2026
2026
years of professional experience
Work History
Senior Verification Specialist (telecommunication)
Assurance
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.Placing anywhere from 169-300 outbound calls per shift.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Showed great aptitude for detail in the protection of private client details.
- Reduced errors in documentation by thoroughly cross-checking data against established parameters over the phone.
- Upheld company reputation for integrity by consistently applying ethical standards during all stages of the verification process.
- Maintained accurate records of all verifications performed, ensuring easy access and retrieval when required by audit or management review.
- Consistently met or exceeded company targets for verification completion rates, contributing to the overall success of the team.
Quality Control Supervisor
Express Employment Professionals
08.2022 - Current
- Company Overview: Advocated for the company to maintain a work environment that prioritized quality, collaboration, integration, and teamwork
- Oversaw consistent measuring, inspection, and testing procedures, as well as data tabulation for detailed reports
- Established and tracked the goals and objectives of the quality department
- Informed managers and production supervisors about production issues
- Trained staff and kept track of the staff's organization and made suggestions for improving daily operations
- Ran five- and eight-hour training sessions for corporate call center agents, team leaders, and management personnel
- Advocated for the company to maintain a work environment that prioritized quality, collaboration, integration, and teamwork
Delivery Driver
GrubHub Center
04.2018 - Current
- Double-checked over [Number] daily deliveries against shipping instructions before delivering to customers
- Kept and studied detailed mileage and fuel reports to reduce overall fuel costs by [Number]%
- Pre-trip and post-trip safety inspections were completed, with any defects or malfunctions being recorded and reported
- Read and understood maps, as well as written and verbal directions
- Made on-time deliveries by selecting the most efficient and effective routes
Tax Consultant
Jackson Hewitt Tax Service
02.2018 - 04.2020
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Interviewed [Type] clients to gather information and gather necessary paperwork prior to preparing tax returns
- Used discretion and good judgment when it came to using company materials and supplies
- Kept complete records of client tax returns and supporting documentation in secure areas
Medical Data Entry Specialist
RTI International
01.2016 - 05.2018
- Increased data-entry productivity by keeping detailed logs of data projects, identifying issues, and improving them
- Scanned documents and saved them in a database to keep track of important organizational data
- Was in charge of document management, which included organizing forms, photocopying, filing records, preparing correspondence, and creating reports
- Added documents to file records and created new records to support filing needs
Education
Medical Assisting - Registered Medical Assistant -
Orange -Ulster BOCES Career and Technical Education Center
Goshen, NYSkills
- Audit coordination
- Customer service
- Staff training and development
- Employee supervision
- Data collection and analysis
- Quality control tests
Timeline
Quality Control Supervisor
Express Employment Professionals
08.2022 - Current
Delivery Driver
GrubHub Center
04.2018 - Current
Tax Consultant
Jackson Hewitt Tax Service
02.2018 - 04.2020
Medical Data Entry Specialist
RTI International
01.2016 - 05.2018
Medical Assisting - Registered Medical Assistant -
Orange -Ulster BOCES Career and Technical Education Center
Senior Verification Specialist (telecommunication)
Assurance
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