Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenya Hemphill

Morganton

Summary

Dynamic and results-oriented professional with extensive experience at Blue Ridge Community Action Inc., adept in database management and problem-solving. Demonstrated history of improving team productivity by over 30% through effective multitasking and organization. Excelled in fostering team collaboration and enhancing client outcomes through critical thinking and interpersonal communication.

Approached each day and unique challenges with enthusiasm, patience, and humor.

Professional in technology support with strong focus on team collaboration and achieving results. Skilled in troubleshooting, customer service, and adapting to changing needs. Reliable in delivering high-quality assistance and technical solutions. Known for problem-solving abilities and effective communication within teams.

Overview

24
24
years of professional experience

Work History

Accounting Tech I

Blue Ridge Community Action Inc.
11.2000 - Current

From 2017-present:

  • Handled day-to-day accounting processes to drive financial accuracy.
  • Input financial data and produced reports using Work Easy and Bamboo HR.
  • Inspected account books such as Effort Certifications and Accrued Leave.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Entered figures using 10-key calculator to compute data quickly.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred for CACFP.
  • Assisted in tax preparation, ensuring accurate and compliant submissions.
  • Improved team productivity by organizing and maintaining digital and physical financial records.
  • Processed weekly payroll for over 100 employees, ensuring timely and accurate compensation.


From 2019-2022:

  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Collaborated with community members to develop and implement service initiatives.


From 2000-2019:

  • Helped students explore concepts with engaging, learning-focused activities.
  • Created and developed lesson plans to meet students' academic needs.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.

Case Manager

Open Hearts Place
07.2021 - 06.2024
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.

Education

Bachelor of Science - Birth To Kindergarten

Winston Salem State University
Winston-Salem, NC
06-2019

Associate of Applied Science - Early Childhood Care And Education

Western Piedmont Community College
Morganton, NC
06-2005

High School Diploma -

McDowell High School
Marion, NC
05-1997

Skills

  • Attention to detail
  • Time management
  • Problem-solving
  • Customer service
  • Data entry
  • Multitasking and organization
  • Critical thinking
  • Team collaboration
  • Safety awareness
  • Database management
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Computer proficiency
  • Decision-making
  • Activity planning
  • Interpersonal communication

Timeline

Case Manager

Open Hearts Place
07.2021 - 06.2024

Accounting Tech I

Blue Ridge Community Action Inc.
11.2000 - Current

Bachelor of Science - Birth To Kindergarten

Winston Salem State University

Associate of Applied Science - Early Childhood Care And Education

Western Piedmont Community College

High School Diploma -

McDowell High School
Kenya Hemphill