KENYA BANKS
Concord
Summary
With over 13 years of professional experience, including six years in management and executive leadership roles, I have developed strong expertise in customer service skills. My strategic relationship and partnership building skills have allowed me to listen attentively, solve problems creatively, and achieve win-win outcomes through the use of tact and diplomacy. As a detail-oriented professional, I possess strong technical skills in Microsoft applications and have a proven ability to quickly learn new concepts and apply them to my daily job responsibilities. I am highly motivated and work effectively with individuals from diverse backgrounds. Currently, I am seeking a full-time position that will provide professional challenges where I can utilize my interpersonal skills, excellent time management, and problem-solving abilities. As a detail-oriented team player with strong organizational skills, I am capable of handling multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Virtual Coordinator Assistant
Center for Emotional Health
03.2021 - 09.2023
- Answered phones and emails, schedules and confirms appointments, and inputs customer data into company systems
- Assisted with all virtual appointments
- Collected copays, check patients in/out
- Prepared bills and invoices, and documenting amounts due for appointments
- Organized workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments
- Completed requests by greeting patients on the telephone, email, and answering or referring inquiries
- Maintained patient confidence and protects operations by keeping information confidential
- Provided historical reference by utilizing filing and retrieval systems
- Contributed to team effort by accomplishing related results as needed.
Timekeeping Coordinator
Fedcap Inc. WeCARE III
09.2019 - 03.2020
- Responsible for the collection of participants timekeeping hours in both hard copy and electronic form
- Analyzed timekeeping entries in Fedcap WeCARE automated case management system
- Entered clients timekeeping engagement data into HRA client data tracking timekeeping system
- Printed reports and review for errors and inconsistencies
- Worked with other staff members to identify potential issues with client timekeeping
- Scanned catalogs, timesheets and other related documents into Fedcap WeCARE automated case management system
- Entered clients timekeeping engagement data into HRA client data tracking timekeeping system
- Printed reports and reviewed for errors and inconsistencies
- Work with other staff members to identify potential issues with client timekeeping
- Scanned catalogs, timesheets, and other related documents into FEDCAP WeCARE automated case management system.
Assistant Teacher
Bronx Community Charter School
01.2018 - 08.2019
- Responsibilities included but were not limited to clerical duties, prepared classroom assignments
- Effectively assisted and taught students of varied academic age levels, diverse cultural backgrounds and behavioral concerns
- Provided educational support with-in the classroom for as many as 23 students daily
- Communicated observational assessments with teachers, administrators and parents
- Monitored students upon arrival, during lunchtime, and for the afternoon dismissal process
- Monitored / took over and facilitated the classroom for the teacher when they were absent
- Administrative Receptionist/Customer Service Liaison
- Established and maintained a professional relationship with parents, visitors, teachers, and students
- Prepared written correspondence, forms, schedules, and reports using a personal computer
- Prepared instructional materials, meeting agendas and campus communication as requested
- Responsible for answering incoming calls, taking reliable messages, and routing to appropriate staff
- Maintain physical and computerized files including mailing lists, student records, visitor logs, and office communications.
Assistant Director
Mosholu Montefiore Community Center
09.2017 - 03.2019
- Completed lesson plans and calendars for the site one month in advance
- Schedule and direct sites staff
- Orient New staff to the regular routines, the children and the materials
- Consulted with the Program Director about any and all incidents, or problems that may have arisen
- Ensured that all the children involved with the program is supervised
- Provided a safe and enjoyable environment for children
- Established rapport with parents
- Conducted Interviews, expense report deadlines, time sheets.
Direct Care Professional
Cerebral Palsy Associates of NYS
03.2014 - 12.2016
- Under the supervision of a registered nurse, I provided service primarily in the homes of individuals to promote consumer health and a safe sanitary home environment
- Observed and administered medications, checking the individual pulse rate, temperature, and respiration rate
- Helped with simple prescribed exercises, changing non-sterile dressings, assisting the individuals in using medical equipment
- Confers as required about needed social services and seeks guidance in providing services to adults
- Implemented home service plans as assigned
- Attends all staff meetings, recommended training, programs and conferences
- Developed and implemented plans for individuals to achieve greater independence, their daily goals, and community integration.
Education
Associate degree - Hospitality Management
Phlebotomy -
Rowan Cabarrus Community College
OASAS (Office of Alcoholism And Substance Abuse Services)
Skills
- Venipuncture
- Patient confidentiality
- Data Entry
- HIPAA
- Specimen handling
- Patient Care
- Sample and specimen collection
- Quality control guidelines
- Patient preparation
- Specimen labeling procedures
- Patient support
- Quality Control
- Medical Testing
Timeline
Virtual Coordinator Assistant
Center for Emotional Health
03.2021 - 09.2023
Timekeeping Coordinator
Fedcap Inc. WeCARE III
09.2019 - 03.2020
Assistant Teacher
Bronx Community Charter School
01.2018 - 08.2019
Assistant Director
Mosholu Montefiore Community Center
09.2017 - 03.2019
Direct Care Professional
Cerebral Palsy Associates of NYS
03.2014 - 12.2016
Associate degree - Hospitality Management
Phlebotomy -
Rowan Cabarrus Community College
OASAS (Office of Alcoholism And Substance Abuse Services)
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