Kentrya Carrington
Charlotte
Summary
Motivated and compassionate healthcare professional currently pursuing certification as a Medical Assistant. Experienced in patient care as a Patient Care Assistant, providing support with daily activities, monitoring patient needs, and assisting healthcare staff. Also brings strong customer service and communication skills from experience as a server in fast-paced environments. Known for being dependable, detail-oriented, and committed to delivering quality care while creating positive experiences for patients and clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server and Bartender
Mcrowd Restaurant Group
Concord, NC
10.2024 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables simultaneously, ensuring efficient order processing and timely service.
- Collaborated with kitchen staff to ensure accurate and timely food delivery.
- Trained new servers on menu items, service standards, and restaurant procedures.
PCA
Navion
Charlotte, NC
03.2022 - 09.2023
- Provided compassionate care and support to patients, ensuring comfort and safety.
- Assisted with daily living activities, fostering independence and dignity for patients.
- Monitored patient vital signs, reporting changes to nursing staff promptly.
- Maintained accurate documentation of patient care activities and observations.
- Advocated for patient needs, ensuring proper communication between patients and healthcare providers.
Licensed Nail Technician
Brown Sugah Nail Bar
Mt Holly, NC
07.2021 - 01.2022
- Provided high - quality manicures, pedicures, and nail treatments.
- Welcomed and greeted clients, ordered nail supplies as needed, answered clients nail related questions.
- Built and maintained relationships with clients to encourage repeat nail appointments.
- Maintained high standards of cleanliness and sanitation at all times.
- Continued to provide excellent customer service to all clients while resolving and all issues they may have.
- Ensured all clients are satisfied with services.
- Cleaned and sanitized tools and work environment.
- Assisted with new hire orientation and employee training.
Amazon Courier
Amazon
Charlotte, NC
08.2020 - 12.2021
- Checked with home offices after completed deliveries to confirm deliveries and collections and to receive instructions for other deliveries.
- Unloaded and sorted items collected along delivery routes.
- Loaded vehicles with listed goods, checking for proper loading and taking precautions with hazardous goods.
- Was delivered according to delivery route.
- Received messages and materials to be delivered and information on recipients, such as names, addresses, telephone numbers and delivery instructions, communicated via telephone, two-way radio, and in person.
- Met deadlines while maintaining high-quality deliverables.
Inbound/Emergency Customer Service Representative
Convergys/Concentrix
Charlotte, NC
05.2019 - 05.2020
- Handled stressful and emotionally charged situations while maintaining a level of customer service to OnStar customers.
- In high stress situations, remained calm and assertive when necessary.
- Displayed excellent interpersonal skills and ability to work collaboratively with all members of the team and Emergency Care Centers.
- Established rapport while demonstrating care and compassion through call control in Emergency situations.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Read from scripts to promote uniformity and consistency in communications.
- Made appropriate account corrections to resolve customer problems.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Assisted with new hire orientation and employee training.
Education
Cosmetology - Nail Technician
Rowan Cabarrus Community College
Rowan, NCHigh School Diploma - undefined
Mallard Creek High School
Charlotte, NCGraduate Certificate - Medical Assistant
Southeastern College
Charlotte, NC03-2027
Skills
- Customer Experience
- Problem-Solving Skills
- Product Knowledge
- Company Guidelines
- Team Collaboration
- Creative Solutions
- Sanitation Procedures
- Time Management
- Client Needs Assessment
- Maintaining Clean Work Areas
- Information Updates
- Customer Education
- Client Support
- Administrative Support
- Appointment Management
Certification
Nail Technician
Timeline
Server and Bartender
Mcrowd Restaurant Group
10.2024 - Current
PCA
Navion
03.2022 - 09.2023
Licensed Nail Technician
Brown Sugah Nail Bar
07.2021 - 01.2022
Amazon Courier
Amazon
08.2020 - 12.2021
Inbound/Emergency Customer Service Representative
Convergys/Concentrix
05.2019 - 05.2020
High School Diploma - undefined
Mallard Creek High School
Cosmetology - Nail Technician
Rowan Cabarrus Community College
Graduate Certificate - Medical Assistant
Southeastern College