Kensie Berry
Jacksonville
Summary
Highly skilled Program Assistant with strong leadership abilities eager to learn more about administrative operations. Demonstrated expertise in supporting project coordination, managing schedules, and handling communications. Proven track record in team collaboration and flexibility in adapting to evolving needs. Known for reliable performance, effective problem-solving, and focus on achieving impactful results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Assistant
Marine Corps Community Services
09.2022 - Current
- Assists in the development and implementation of teaching lessons and activities to monitor child development and safety.
- Maintain continuous communication with parents regarding children's observations, behaviors, and milestones.
- Maintain records for each child's health, safety, and wellbeing on a daily, weekly, and monthly basis.
- Prepare clearly written and formatted documents and reports.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Mentored junior staff members, providing guidance on best practices in development and childcare.
Bartender, Key Hourly, and Trainer
Applebee's
03.2020 - 07.2022
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Mentored new hires, resulting in stronger staff development and increased productivity in multiple locations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Assistant Manager
Fiesta Mexicana
01.2019 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Bachelor's of Science - Psychology
UNIVERSITY OF NORTH ALABAMA
05-2020
Undergraduate courses -
COLUMBIA STATE COMMUNITY COLLEGE
01.2016
Skills
- Data entry
- Scheduling
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Teamwork and collaboration
- Child development
Certification
CPR and First Aid Certified
Timeline
Program Assistant
Marine Corps Community Services
09.2022 - Current
Bartender, Key Hourly, and Trainer
Applebee's
03.2020 - 07.2022
Assistant Manager
Fiesta Mexicana
01.2019 - 01.2020
Undergraduate courses -
COLUMBIA STATE COMMUNITY COLLEGE
Bachelor's of Science - Psychology
UNIVERSITY OF NORTH ALABAMA
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