Kenneth Kyle Browning
Greensboro
Summary
Dynamic Project Manager with a proven track record at Servpro, excelling in project planning and customer relations. Adept at delivering high-quality results on time and within budget while fostering team collaboration. Skilled in risk management and committed to enhancing client satisfaction through proactive communication and problem-solving.
Overview
12
12
years of professional experience
Work History
Project Manager
Servpro
08.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Project Manager
Paul Davis Restroration
01.2023 - 08.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Operations Manager
Budd Group
10.2020 - 01.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Project Manager
Elite Management
05.2017 - 10.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
EMT-P
Randolph County Emergency Services
07.2013 - 05.2017
- Demonstrated adaptability in the dynamic EMS environment by effectively managing multiple tasks simultaneously while remaining focused on patient care priorities.
- Collaborated with dispatchers to ensure efficient response times for emergency calls.
- Ensured compliance with state regulations by consistently following established treatment protocols.
- Provided life-saving interventions such as advanced airway management, medication administration, and cardiac monitoring during critical emergencies.
- Supported quality improvement initiatives within the organization through regular participation in case reviews and continuing education opportunities.
- Increased patient satisfaction by demonstrating empathy, active listening, and effective communication techniques.
- Supported community health initiatives by participating in public education programs related to CPR, first aid, and injury prevention.
- Ensured patient safety during transport by adhering to strict protocols and guidelines.
Education
High School Diploma -
Providence Grove High School
Climax, NCEmergency Medicine -
Randolph Community College
Asheboro, NCSkills
- Project planning and development
- Project scheduling
- Customer relations
- Budgeting and forecasting
- Risk management
- Scope management
Timeline
Project Manager
Servpro
08.2023 - Current
Project Manager
Paul Davis Restroration
01.2023 - 08.2023
Operations Manager
Budd Group
10.2020 - 01.2023
Project Manager
Elite Management
05.2017 - 10.2020
EMT-P
Randolph County Emergency Services
07.2013 - 05.2017
High School Diploma -
Providence Grove High School
Emergency Medicine -
Randolph Community College
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