Kenneth Threatt
Mooresville
Summary
Professional sales expert with focus on driving customer engagement and satisfaction. Skilled in identifying customer needs and providing tailored solutions. Known for fostering team collaboration and being adaptable to changing demands. Expertise in communication and problem-solving, vital for achieving sales goals.
Overview
15
15
years of professional experience
Work History
Inbound Sales Representative
Spectrum
Greensboro, NC
10.2023 - Current
- Respond promptly to customer inquiries, providing accurate product information and resolving issues efficiently.
- Assist in identifying customer needs, recommending appropriate solutions to enhance satisfaction and retention.
- Consistently met or exceed assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Maintained high level of professionalism and product knowledge, becoming go-to resource for new team members.
- Enhanced customer loyalty by personalizing interactions and acknowledging repeat customers.
- Earned multiple awards and recognitions for outstanding sales performance, reflecting a strong commitment to driving results and maintaining high standards of professionalism.
Inside Sales Manager
Sell Well Media
03.2023 - 09.2023
- Handled installation dates and processed activation fee payments
- Navigated through multiple sites and links to help clients make decisions
- Guided long standing clients and potential clients through switching services, credit checks and the benefits of joining a desired provider
- Followed up with all clients to ensure successful installation
- Supported multiple cable and internet companies such as; AT&T, Frontier, Century Link, Spectrum, Direct TV...etc
Account Manager
Payyit Incorporated
06.2020 - 06.2023
- Manages and assists clients with their business needs in regards to incoming and outgoing invoices
- Manages and coordinates daily appointments enrolling new clients onto the platform
- Educates clients on new features and brand partnerships with our platform
- Manages clients accounts and upgrades so that the clients will receive full access to all benefits with our paid membership plans
Inbound Wireless Manager
ACN Incorporated
04.2016 - 10.2021
- Responds to high volume of calls, texts and email inquiries from clients, IBO's and executives
- Created and manages client account information
- Coordinates, monitors and manages P&L, budget and branches within region
- Established SOP's for branches regionally
- Secures clients private information and assists with tier I, II & III troubleshooting
Senior Fraud & Customer Service Manager
T-Mobile
12.2012 - 01.2016
- Managed all customers in resolving their fraud and merchant disputes
- Conducted all corporate training
- Handled all billing and payment processes via T-Mobile retention team
- Managed and assisted team with escalated customer service calls
- Strong knowledge and understanding of risk concepts
Customer Service Manager
Coventry Healthcare Insurance
11.2011 - 06.2014
- Managed enrollments and billing for individual policies
- Assisted customers with activation or termination of individual policies
- Managed and supported technical matters for claims and benefits
- Screened, interviewed, hired and trained a team of 175+ on all aspects of operations
Customer Service Supervisor
Ameren Illinois
09.2011 - 07.2012
- Managed initiations and terminations for utility accounts
- Managed, processed and reviewed billing issues for all service orders
- Reviewed and verified customer transactions to detect fraud and prevent financial crime activities
Education
High School Diploma -
Mooresville Senior High School
Pharmacy Technician -
Devine Health Academy
Skills
- Senior Management
- Customer Service
- Microsoft Office Suite
- Fraud Detection
- High Communication Skills
- Human Resources
- Profit & Loss
- Inbound sales
- Customer relationship building
- Goal oriented
- High-volume call centers
Accomplishments
- Voted #1 Senior Manager three quarters in a row
- Established branch-wide protocol for employees to sign up for their own shifts
- Trained and developed 175+ employees regionally
- Established SOP's to keep turnover rates low
Timeline
Inbound Sales Representative
Spectrum
10.2023 - Current
Inside Sales Manager
Sell Well Media
03.2023 - 09.2023
Account Manager
Payyit Incorporated
06.2020 - 06.2023
Inbound Wireless Manager
ACN Incorporated
04.2016 - 10.2021
Senior Fraud & Customer Service Manager
T-Mobile
12.2012 - 01.2016
Customer Service Manager
Coventry Healthcare Insurance
11.2011 - 06.2014
Customer Service Supervisor
Ameren Illinois
09.2011 - 07.2012
Pharmacy Technician -
Devine Health Academy
High School Diploma -
Mooresville Senior High School
Awards
Earned the 2025 President's Circle Award after achieving top-ranked performance in inbound sales