Summary
Overview
Work History
Education
Skills
Timeline
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Kenneth Stancil

Sanford

Summary

Dynamic Customer Service Technician with Kinetic, skilled in telecommunications equipment and hardware troubleshooting. Delivered exceptional service through empathy and problem-solving, enhancing customer experiences and ensuring optimal software performance. Recognized for meticulous documentation and effective follow-up, contributing to improved resolution rates and customer satisfaction.

Overview

36
36
years of professional experience

Work History

Customer Service Technician/cable

Kinetic
07.1989 - Current
  • Delivered exceptional customer service through clear communication and empathy during challenging situations.
  • Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
  • Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
  • Enhanced customer experience with personalized assistance and product recommendations.
  • Provided remote support to customers, diagnosing and resolving technical issues effectively.
  • Maintained detailed records of customer interactions, allowing for improved follow-up on any unresolved issues or concerns.
  • Assisted customers with installation, configuration, and operation of software applications, ensuring optimal performance levels.

Education

Telephony

CCCC
Sanford Nc
05-1989

Skills

  • Telecommunications equipment
  • Installations and repairs
  • Hardware troubleshooting
  • Documentation and reporting
  • Service calls
  • Customer empathy
  • Equipment installation
  • Customer needs assessment
  • Inventory management

Timeline

Customer Service Technician/cable

Kinetic
07.1989 - Current

Telephony

CCCC

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Kenneth Stancil