KENNETH SPICER
Greensboro
Summary
Experienced Sales Manager in retail industry with proven strengths in customer service, sales and negotiations. Demonstrated skills in marketing, advertising, strategic planning and promoting products. Successful in developing strategies to attract new customers and maintain their loyalty.
Overview
20
20
years of professional experience
Work History
Store Manager
Dollar Tree
04.2018 - Current
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Submitted orders for new inventory.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
Store Manager
Toys R Us
02.2015 - 04.2018
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Assisted with hiring, training and mentoring new staff members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Store Manager
Five Below
03.2012 - 01.2015
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Customer Experience Supervisor
BANANA REPUBLIC
08.2006 - 05.2011
- Supported the GM in managing all aspects of their store’s business, including: attracting, hiring, and training Brand Ambassadors; executing store strategy; achieving key business goals, and delivering an exceptional customer store experience
- Trained staff on quality of customer service and cashier skills
- Maintained scheduling and hiring staff as needed
- Encoded daily/ weekly sales reports into the system.
Manager
TRADE SECRETS
03.2004 - 07.2006
- Interviewed and recruited employees/staff as per requirement
- Conducted personal sessions with clients to address their hair and skin issues, advising suitable salon services
- Promoted design attractive packages and promote the same to meet sales targets.
Education
Bachelor of Science - Computer And Information Sciences
Durham Technical Community College
Durham, NCSkills
- Exceptional time management skills
- Operations management
- Human resources management
- Team Building
- Leadership Mentoring
- Microsoft Word, Excel, Access, PowerPoint
- Tactical Execution
- Collaborative
- Employee Engagement
- Promotion and advertising skills of high level
- Excellent communication and interpersonal skills
- Maximizing Profitability
Accomplishments
- Time platinum circle member: reaching over $500k in sales annually
- Employee of the month
- 2 in sales for the east coast region
- Increased sales by 36.4% by coaching department managers on new merchandising standards.
- Supervised team of 34 staff members.
Timeline
Store Manager
Dollar Tree
04.2018 - Current
Store Manager
Toys R Us
02.2015 - 04.2018
Store Manager
Five Below
03.2012 - 01.2015
Customer Experience Supervisor
BANANA REPUBLIC
08.2006 - 05.2011
Manager
TRADE SECRETS
03.2004 - 07.2006
Bachelor of Science - Computer And Information Sciences
Durham Technical Community College
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