Kenneth R. Rue, Jr
Rocky Mount
Summary
Rational IT Managed Systems Senior Analyst with 15 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Managed Services Senior Analyst
Accenture
01.2024 - Current
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Leading client-focused problem management initiatives, mentoring junior analysts, and facilitating root cause analysis to improve IT service stability.
- Evaluated customer needs and feedback to drive product and service improvements.
- Develop data analytics reports to identify major incident drivers and perform investigative analysis.
IT Problem Management Analyst
Truist (formerly BB&T)
01.2019 - 01.2024
- Managed high-priority problem investigations, root cause analysis, and incident trend reporting to improve IT operational stability.
- Facilitated problem investigation meetings with subject matter experts and management.
- Maintained RCA documentation for priority 1 and 2 problems.
- Developed corrective and preventive action plans to reduce recurring issues.
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
Network Systems Analyst
BB&T
01.2011 - 01.2019
- Monitored system performance and capacity, troubleshooting incidents.
- Led weekly technology review meetings for senior leadership.
- Facilitated incident management calls for high-impact outages.
- Provided second-level support across multiple departments.
- Assessed support processes for improvements to enhance production stability.
- Mitigated risk by analyzing complex computer systems to assess vulnerabilities.
- Administered software licensing and purchasing for effective installation of network.
IT Services Support Contractor
BB&T
01.2010 - 01.2011
- Provided IT logistics, asset management, and technical support at client locations, ensuring smooth deployment and maintenance of hardware and software support.
- Maintained asset management documentation.
- Configured hardware and software upgrades for clients.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
Education
Project Management Life Cycle Certification - Business
Rochester Institute of Technology
Rochester, NY04.2016
A.A.S. - Networking Technology
Nash Community College
Rocky Mount, NC09.2010
A.A.S. - Computer Aided Drafting and Design
Tidewater Community College
Virginia Beach, VA09.2005
Drafting and Design Certification - Engineering
Virginia Beach Technical Career Education Center
Virginia Beach, VA03.2000
High School Diploma -
Green Run High School
Virginia Beach, VA03.2000
Skills
- Meeting facilitation
- Network Management
- Incident Management
- Data Analytics
- Project Management
- Analytics software
- Client management
- Portfolio valuation
- Analytics program experience
- Metric tracking
- Performance monitoring
Certification
ITIL V3 Foundation Certification, AXELOS, 2014
Timeline
IT Managed Services Senior Analyst
Accenture
01.2024 - Current
IT Problem Management Analyst
Truist (formerly BB&T)
01.2019 - 01.2024
Network Systems Analyst
BB&T
01.2011 - 01.2019
IT Services Support Contractor
BB&T
01.2010 - 01.2011
Project Management Life Cycle Certification - Business
Rochester Institute of Technology
A.A.S. - Networking Technology
Nash Community College
A.A.S. - Computer Aided Drafting and Design
Tidewater Community College
Drafting and Design Certification - Engineering
Virginia Beach Technical Career Education Center
High School Diploma -
Green Run High School