Kenneth Messer
Red Springs
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
68E Dental Specialists
US Army
05.2013 - 05.2019
- Managed office logistics by scheduling appointments, maintaining files.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions.
- Helped patients complete necessary medical forms and documentation.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
Patient Coordinator
Dr. Wendy K Britt
08.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Delivered excellent patient experiences and direct care.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Education
Highschool Diploma -
Hoke County High School
Raeford, NC04.2011
Fayetteville Technical Community College
Fayetteville, NCSkills
- Taking Client Histories
- Operational Requirements
- Patient Service
- Schedule Patients
- Calendar and Appointment Management
- Answer Telephones
- Reminder Calls
- Office Coordination
- Health and Safety Practices
- High-Volume Environments
- Dental Supply Inventory
- BLS Certified
- Excellent Multitasking Capabilities
- Records Management
- Computer Proficiency
- Reading Comprehension
- Medical Chart Management
- Front Office Management
- Dental Terminology Knowledge
- Adaptable and Flexible
- Verifying insurances
- Following up on claims
- Inquiry on why claims may have been denied
- Submitting claims with proper attachments
Additional Information
As a 68E Dental Specialists I preformed a variety of jobs for the army, including Front desk receptionist, dental assistant, supply reordering and delivery, sterilization, and being in many leadership roles.
Timeline
Patient Coordinator
Dr. Wendy K Britt
08.2023 - Current
68E Dental Specialists
US Army
05.2013 - 05.2019
Highschool Diploma -
Hoke County High School
Fayetteville Technical Community College
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