Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kennedy Wynn-Harris

Greensboro

Summary

Dynamic professional with a proven track record in customer relationship management. Excelled in fostering customer loyalty and streamlining operations, demonstrating strong leadership and interpersonal skills.

Overview

3
3
years of professional experience

Work History

Cashier

Dollar General
03.2024 - Current
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.

Lead Hostess

Virginia Diner
03.2022 - 07.2024
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Promoted business loyalty by fostering positive customer relationships.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Answered phone calls to take orders, give information and document reservations.
  • Provided patrons with estimated waiting times during peak service hours.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Office Assistant

Surry County Public Schools
09.2023 - 06.2024
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Maintained all copies needed for teachers.
  • Organized and putting up books in the library.
  • Filing documents as needed.
  • Obtaining signatures from teachers for payroll.

Education

No Degree - Psychology

North Carolina A&T State University
Greensboro, NC
05-2028

Skills

  • Returns processing
  • Drawer balancing
  • Product restocking
  • Cash drawer balancing
  • Cash register systems
  • Team management
  • Strong leadership
  • Customer relationship management (CRM)
  • Verbal communication
  • Strong interpersonal skills
  • Verbal and written communication
  • Professional and mature

Timeline

Cashier

Dollar General
03.2024 - Current

Office Assistant

Surry County Public Schools
09.2023 - 06.2024

Lead Hostess

Virginia Diner
03.2022 - 07.2024

No Degree - Psychology

North Carolina A&T State University

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Kennedy Wynn-Harris