Open To Work
Kennedy Lynn
Topgolf USA
Charlotte
Work Preference
Desired Job Title
Hospitality ManagerBar ManagerSALES AGENT
Location Preference
On-SiteRemoteHybrid
Location:
Charlotte, NCSalisbury, NCConcord, NCKannapolis, NC
Open to relocation:
Yes
Important To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programs401k matchPaid time offWork from home optionPaid sick leave
5
years of professional experience
Highly organized and detail-oriented Administrative Professional with a strong background in hospitality management, operations, and client relations. Proven track record of managing complex schedules, coordinating cross-departmental logistics, and resolving high-stakes issues with diplomacy. Skilled at optimizing office workflows, managing vendor relations, and delivering exceptional executive-to-client correspondence.
Work History
Hospitality Manager
1 Year 5 Months- Managed daily office and facility operations ensuring smooth shifts, resources made readily available, and a high standard of service delivered to clients.
- Maintained compliance and risk management by establishing and enforcing company policies, safety protocols, and standard operating procedures (SOPs).
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Directed calendar management and full logistics for multiple corporate changes and overseeing floorplan coordination and schedule adherence.
Bar Manager
3 Years 9 Months- Optimized inventory control systems, tracking supply chain date to reduce waste and improve reporting accuracy.
- Collaborated with vendors to negotiate pricing and maintain optimal supply levels.
- Supervised personnel scheduling, shift allocations, and various admin related tasks to maximize labor efficiency.
- Led initiatives to improve customer satisfaction through feedback collection and analysis.
- Established strong relationships with vendors, resulting in reliable deliveries of quality products at competitive prices.
- Facilitated cross-functional communication by developing and implementing standardized internal communication protocols, improving information flow across departments.
SALES AGENT
4 Months- Conducted thorough needs analysis to tailor insurance solutions for diverse customer base.
- Utilized CRM software to maintain meticulous, confidential client records, managing date entry and tracking pipeline progress for executive review.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Enhanced product knowledge through continuous training and professional development opportunities.
Education
Masters of Science - Hospitality Management
Bachelors of Science - Finance
Skills
Client Relations
Problem Solving and Crisis Management
Meeting Planning & Calendar Management
Process Development & Improvement
Expense Tracking
Database Management
Timeline
Hospitality Manager
Topgolf USA
12.2024 - 05.2026Read More
SALES AGENT
American Income Life Insurance Company
08.2021 - 12.2021Read More
Bar Manager
Outback Steakhouse
03.2021 - 12.2024Read More
Univ. Of North Carolina At Greensboro
Bachelors of Science from Finance
Read More
Johnson And Wales University
Masters of Science from Hospitality Management
Read More