Kennedy Greene
Charlotte
Summary
Seasoned General Supervisor of Operations known for high productivity and efficiency in task completion. Possess specialized skills in strategic planning, team leadership, and process optimization. Excel in communication, problem-solving, and adaptability, ensuring smooth operational flow and team cohesion.
Overview
9
9
years of professional experience
2015
2015
years of post-secondary education
Work History
General Supervisor of Operations
Chick Fil A
Charlotte
02.2023 - Current
- Supervised day-to-day operations ensuring quality customer service and food safety.
- Trained and mentored team members on operational procedures and service standards.
- Coordinated staff schedules to optimize coverage during peak hours and events.
Receptionist
Landrum Veterinary Hospital
Landrum
09.2016 - 01.2018
- Greeted visitors warmly and directed them to appropriate personnel.
- Managed multi-line phone system, routing calls efficiently to departments.
- Scheduled appointments and maintained calendars for staff members.
Education
General Education Degree
Polk County , NCSkills
- Operations management
- Quality assurance
- Food safety compliance
- Scheduling optimization
- Customer service
- Team coordination
- Process improvement
- Performance evaluation
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Leadership skills
- Employee engagement
- Incident reporting
- Change management
- Performance monitoring
- Customer relationship development
- Root-cause analysis
- Delegation
Accomplishments
- Extra mile award
- Outstanding performance award
Timeline
General Supervisor of Operations
Chick Fil A
02.2023 - Current
Receptionist
Landrum Veterinary Hospital
09.2016 - 01.2018
General Education Degree