KENNEDY BUCKNER
Nebo
Summary
Dedicated Patient Care Coordinator with seven years of experience in a fast-paced orthodontic environment, specializing in patient check-in, appointment scheduling, and payment processing. Recognized as Orthodontic Assistant of the Year in 2018 and awarded Employee of the Month multiple times that same year for exceptional performance and commitment to patient care. Proficient in patient communication and skilled in clinical procedures. Strong multitasking abilities ensure efficient support to both patients and orthodontists, contributing to a seamless office workflow.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator and Orthodontic Assistant
Ts Orthodontics
09.2022 - Current
- Greeted and assisted patients with check-in procedures.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on phone etiquette and other office duties.
- Answered incoming calls and scheduled appointments
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Assisted the orthodontist clinically
Orthodontic Assistant
Black Orthodontics
03.2019 - 09.2022
- Assisted orthodontist during procedures and anticipating doctor's needs when passing instruments
- Educated patients on dental hygiene practices such as proper brushing and flossing techniques, rubber band placement, and appliance instructions
- Orthodontic appliance deliveries and removals
- Accurately recorded treatment information in patient records
- Promoted office contest
- Set appointments and made follow-up calls.
Orthodontic Assistant
Gragg Orthodontics
05.2017 - 03.2019
- Assisted the orthodontist and anticipated doctor's needs when passing instruments
- Educated patients on dental hygiene such as proper brushing and flossing techniques, rubber band placement, and appliance instructions
- Took initial and final photos
- Ran daily and monthly office reports
- Promoted office contests
Cashier/Receptionist
CHAD TONEY - STATE FARM INSURANCE AGENT
05.2016 - 05.2017
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Obtained signatures for financial documents
- Coordinated, scheduled and arranged meetings
- Processed credit cards, checks, and cash payments
- Balanced register at the beginning and end of each day
Education
Western Piedmont Community College
Morganton, NCMcDowell High School
Marion, NC 05-2013
Skills
- Patient care and satisfaction
- Filing and recordkeeping
- Billing statement processing
- Attention to detail
- Customer service
- Multitasking
- Relationship building
- Office administration
- Appointment scheduling
- Patient flow management
Timeline
Patient Care Coordinator and Orthodontic Assistant
Ts Orthodontics
09.2022 - Current
Orthodontic Assistant
Black Orthodontics
03.2019 - 09.2022
Orthodontic Assistant
Gragg Orthodontics
05.2017 - 03.2019
Cashier/Receptionist
CHAD TONEY - STATE FARM INSURANCE AGENT
05.2016 - 05.2017
Western Piedmont Community College
McDowell High School