Kenisha Richards

Explained required documentation and forms for claims processing, ensuring accuracy, compliance, and timely submission.
Assisted veterans, dependents, and beneficiaries in completing and submitting applications for a wide range of benefits.
Provided guidance on selecting appropriate short- and long-term benefits, including compensation, pension, home loans, education, and healthcare programs.
Delivered phone-based counseling on available benefits and resources through veteran-related organizations.
Supported suicidal and at-risk veterans by providing crisis intervention, emotional support, and connecting them with appropriate emergency and mental health resources.
Communicated VA decisions clearly and effectively, both verbally and in writing, ensuring understanding of outcomes and next steps.
Performed administrative support tasks such as updating personal information, processing direct deposits, handling address changes, and initiating check tracers.

Electronic Court Reporter responsible for accurately capturing, monitoring, and preserving official court proceedings using advanced digital recording systems.
Ensures high-quality audio recordings, maintains detailed logs of proceedings, and produces reliable records for legal use.
Collaborated with judges, attorneys, and court staff to ensure proceedings are properly documented and accessible.

Acted as a liaison between mortgagors, legal counsel, and foreclosure teams to resolve title issues and minimize financial losses.
Monitored title holds placed by foreclosure counsel, ensuring timely resolution and adherence to regulatory and legal requirements.
Collaborated with investors and attorneys to clear title defects and facilitate marketable property sales.
Reviewed and analyzed documentation to ensure compliance with state statutes and internal policies.
Conducted audits of foreclosure-related documents, identifying discrepancies and maintaining data accuracy.
Maintained and updated internal databases to support reporting, compliance tracking, and operational efficiency.

• Led Real Estate Owned (REO) operations as a Subject Matter Expert, supervising and supporting a team of 10 associates.
  Delegated daily workloads, provided training, and coached team members to improve performance and productivity.
  Negotiated with attorneys and homeowners' associations to resolve foreclosure and REO-related issues efficiently.
  Managed REO assets, coordinating with vendors, appraisers, attorneys, and other stakeholders to ensure timely property disposition.
  Conducted audits to ensure compliance with payment procedures, regulatory requirements, and internal policies.
  Reviewed and verified documentation for accuracy, reducing risk and maintaining quality control standards.Led Real Estate Owned (REO) operations as a Subject Matter Expert, supervising and supporting a team of 10 associates. Delegated daily workloads, provided training, and coached team members to improve performance and productivity. Negotiated with attorneys and homeowners' associations to resolve foreclosure and REO-related issues efficiently. Managed REO assets, coordinating with vendors, appraisers, attorneys, and other stakeholders to ensure timely property disposition. Conducted audits to ensure compliance with payment procedures, regulatory requirements, and internal policies. Reviewed and verified documentation for accuracy, reducing risk and maintaining quality control standards.

Conducted client interviews and performed case intake, gathering critical information to support case development and preparation.
Investigated case facts to determine potential causes of action, utilizing legal research tools such as LexisNexis.
Drafted and reviewed legal documents, including motions, pleadings, and professional correspondence.
Managed and maintained attorney calendars, scheduling court appearances, deadlines, and client meetings to ensure efficient case flow

Supported attorneys in commercial and consumer bankruptcy, collections, foreclosures, and creditors' rights matters.
Drafted, e-filed, and served legal documents in compliance with court rules, procedures, and strict deadlines.
Applied working knowledge of state and federal court systems, rules, and electronic filing processes.
Managed full case lifecycle, including docketing, scheduling, and tracking critical deadlines to ensure timely case progression.
Communicated with court personnel, including clerks and administrators, as well as sheriff's departments and involved parties.
Maintained and monitored electronic filing systems, ensuring compliance with service requirements and procedural timelines.
Organized and maintained both electronic and physical case files in accordance with legal and regulatory standards.
Ensured timely completion of case-related tasks, supporting efficient legal operations and case outcomes

Supported attorneys in commercial and consumer bankruptcy, collections, foreclosures, and creditors' rights matters.
Drafted, e-filed, and served legal documents in compliance with court rules, procedures, and strict deadlines.
Applied working knowledge of state and federal court systems, rules, and electronic filing processes.
Managed full case lifecycle, including docketing, scheduling, and tracking critical deadlines to ensure timely case progression.
Communicated with court personnel, including clerks and administrators, as well as sheriff's departments and involved parties.
Maintained and monitored electronic filing systems, ensuring compliance with service requirements and procedural timelines.
Organized and maintained both electronic and physical case files in accordance with legal and regulatory standards.
Ensured timely completion of case-related tasks, supporting efficient legal operations and case outcomes