Kenia Ocampo
North Wilkesboro
Summary
Dynamic, results-driven professional dedicated to achieving organizational goals and enhancing customer satisfaction. Proactively identifies areas for improvement and collaborates with leadership to implement effective solutions. Committed to prioritizing customer needs while representing the company with integrity and enthusiasm. Quick learner with a strong passion for teamwork and continuous development, eager to contribute to future successes.
Overview
11
11
years of professional experience
Work History
Dealer Support Manager
Select Steel Buildings
North Wilkesboro, NC
03.2023 - 09.2025
- Managed inventory levels to optimize product availability and reduce excess stock.
- Coordinated delivery schedules to ensure timely dispatch of steel building components.
- Trained new team members on product specifications and customer service standards.
- Developed relationships with clients to understand needs and provide tailored solutions.
- Implemented process improvements that enhanced workflow efficiency in operations.
- Monitored market trends to adapt sales strategies and maintain competitive edge.
- Led cross-functional teams in executing large-scale projects from conception to completion.
- Assisted in the training of new dealers, sharing expertise on game rules and procedures for an efficient onboarding process.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
Store Manager
Boost Mobile
North Wilkesboro, NC
01.2019 - 06.2020
- Led daily store operations, ensuring exceptional customer service and staff performance.
- Developed and implemented sales strategies to enhance product visibility and increase revenue.
- Trained and mentored team members, fostering a collaborative work environment focused on growth.
- Analyzed inventory levels and managed stock replenishment to optimize product availability.
- Monitored financial performance, identifying trends to drive budget adherence and cost control.
- Established strong community relationships through local marketing initiatives and outreach programs.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Leasing Partner
Cortland Partners
Charlotte, NC
12.2016 - 05.2019
- Educated prospective residents about community offerings to establish rapport and encourage lease signings.
- Facilitated outstanding support to enhance resident satisfaction while effectively managing their requests.
- Oversaw wellness champion responsibilities, driving resident participation in programs to strengthen community brand identity. Cultivated awareness of wellness initiatives to foster a healthier living environment.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Networked with other professionals and organizations to expand contacts and opportunities.
Performance Manager
Red Ventures
Fort Mill, SC
09.2015 - 10.2016
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Resolve customer complaints regarding sales and service.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Call Agent (3 separate departments)
Lowe's Inc.
Wilkesboro, NC
12.2014 - 09.2015
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Education
Associate in Arts -
Wilkes Community College
Wilkesboro, NC08.2015
High School Diploma - undefined
Wilkes Early College High School
Wilkesboro, NC05.2014
Skills
- Manager Experience
- Bi-lingual
- Excellent Customer Service
- Computer Skills / Data Entry
- Problem Solver
- Microsoft Efficient
- Time Managment
Timeline
Dealer Support Manager
Select Steel Buildings
03.2023 - 09.2025
Store Manager
Boost Mobile
01.2019 - 06.2020
Leasing Partner
Cortland Partners
12.2016 - 05.2019
Performance Manager
Red Ventures
09.2015 - 10.2016
Call Agent (3 separate departments)
Lowe's Inc.
12.2014 - 09.2015
High School Diploma - undefined
Wilkes Early College High School
Associate in Arts -
Wilkes Community College