Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendrice Smith

Durham

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

13
13
years of professional experience

Work History

Environmental Services Technician/ Patient Service

UNC Medical Center
Chapel Hill
04.2024 - Current
  • Provide calm, empathetic support to patients, visitors, and staff in a healthcare setting
  • De-escalate stressful situations using active listening and clear communication
  • Maintain confidentiality and follow compliance-based procedures
  • Accurately document service interactions and follow up as needed
  • Manage multiple tasks efficiently in a fast-paced environment

Housekeeper / Customer Service Associate

Kisco Senior Living
Raleigh
06.2022 - 04.2024
  • Supported residents with patience, empathy, and professionalism
  • Responded to service needs and concerns while maintaining emotional sensitivity
  • Communicated clearly through verbal and written methods
  • Documented requests and ensured timely resolution
  • Contributed to a safe, respectful living environment

Customer Service Representative / Manager

Yummy Tummy
Durham
03.2015 - 03.2022
  • Handled high-volume customer interactions via phone, email, and messaging platforms
  • Resolved sensitive concerns using empathy, problem-solving, and written communication
  • Documented interactions accurately and consistently
  • Trained staff on communication standards and conflict resolution
  • Maintained professionalism during peak demand and stressful situations
  • Provided excellent customer service during every journey.
  • Greeted clients upon arrival, providing exceptional customer service.

Pharmacy Assistant (Internship)

Womble’s Pharmacy Drug Store
Plymouth
01.2013 - 06.2013
  • Assisted customers with discretion and care
  • Maintained confidentiality in a healthcare-related environment

Education

High School Diploma -

Plymouth High School
Plymouth, NC

Skills

  • Customer Service
  • Empathetic Communication
  • Active Listening
  • Emotional Support
  • Confidentiality & Compliance
  • Written Communication
  • Documentation
  • Multitasking & Time Management
  • Conflict Resolution
  • Customer Advocacy
  • Microsoft Outlook & Excel

Timeline

Environmental Services Technician/ Patient Service

UNC Medical Center
04.2024 - Current

Housekeeper / Customer Service Associate

Kisco Senior Living
06.2022 - 04.2024

Customer Service Representative / Manager

Yummy Tummy
03.2015 - 03.2022

Pharmacy Assistant (Internship)

Womble’s Pharmacy Drug Store
01.2013 - 06.2013

High School Diploma -

Plymouth High School
Kendrice Smith