Kendria Smith
Durham,NC
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Insight Pest Solutions
Morrisville, NC
01.2023 - 01.2025
- Answered up too 100 inbound and made more than 100 outbound calls on pest control services, responsibilities include data entry, collections, and account management for all customers under the establishment.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed service requests and scheduled pest control appointments using CRM systems.
- Educated customers on pest prevention methods, enhancing overall client satisfaction.
- Collaborated with team members to streamline service workflows, improving response times.
- Analyzed customer feedback to identify trends and recommend service improvements to management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted in troubleshooting pest-related issues, ensuring effective solutions for clients.
Lane/Event Server
Franks Cinebowl & Grille
Cary, NC
12.2017 - 12.2024
- Prepared bowling lanes for private events such as birthday parties, corporate outings and building events, etc. Provided guests with upper echelon service requests for food, basic drinks, and alcoholic beverages.
- Delivered exceptional service to guests, ensuring satisfaction throughout events.
- Maintained cleanliness and organization of dining areas during peak hours.
- Assisted in setting up event spaces according to specific client requests.
- Trained new servers on operational procedures and customer service standards.
- Implemented efficient workflows that improved service speed during high-volume events.
Server/Lead Server
True Flavors Catering
Durham, NC
01.2020 - 06.2024
- Provided great customer and table service to regular guests and newcomers of the city of Durham, served amazing southern cuisine and light cocktails, experiencing quick ordering times, great knowledge of the food, and new areas.
- Coordinated food and beverage service for large-scale events, ensuring smooth operations.
- Streamlined service processes to enhance efficiency during peak hours.
- Managed inventory and supply orders to maintain optimal stock levels.
- Developed strong relationships with clients, enhancing repeat business opportunities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
ELPA Project Analyst
Measurement Incorporated
Durham, NC
01.2019 - 07.2021
- Graded oral exams for 1st grade students. Speeches include picture description, opinion cases, observation.
- Analyzed project data to identify trends and recommend actionable insights.
- Collaborated with cross-functional teams to ensure project alignment with strategic goals.
- Developed and maintained project documentation for compliance and quality assurance purposes.
- Implemented process improvements that enhanced operational efficiency across multiple projects.
- Contributed to successful project outcomes by providing accurate forecasts and risk assessments.
- Ensured on-time project completion by closely monitoring progress and adjusting schedules as needed.
Technical Assistant
North Carolina Central University
Durham, NC
09.2013 - 01.2017
- Answered phone and questions on educational gatherings around the institution and traveled to give information to other departments on campus. I also made sure that all the technical issues in the computer room were clear.
- Assisted faculty with research projects, enhancing collaboration and communication across departments.
- Managed scheduling for laboratory equipment, ensuring optimal usage and availability for all users.
- Coordinated technical support for classroom technology, ensuring seamless learning experiences for students.
- Served as point-person for support requests with clients and vendors.
- Enhanced system efficiency by troubleshooting hardware and software issues, resulting in reduced downtime.
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
- Liaised with customers, communicating and resolving problems and concerns.
Education
B.A - Mass Communication, Broadcast Media
North Carolina Central University
Durham, NC12.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Customer relationship management (CRM)
- Microsoft Office Suite
- Data entry
- Problem resolution
- Customer relations
- Payment processing
- Technical support
- Building rapport
Fall 2015
Sigma Alpha Pi-The National Society of Leadership and Success
Timeline
Customer Service Representative
Insight Pest Solutions
01.2023 - 01.2025
Server/Lead Server
True Flavors Catering
01.2020 - 06.2024
ELPA Project Analyst
Measurement Incorporated
01.2019 - 07.2021
Lane/Event Server
Franks Cinebowl & Grille
12.2017 - 12.2024
Technical Assistant
North Carolina Central University
09.2013 - 01.2017
B.A - Mass Communication, Broadcast Media
North Carolina Central University