Kendrah Russell
Greensboro
Summary
Motivated professional seeking to leverage technical skills and training to contribute to company success. Experienced in troubleshooting software and hardware issues, delivering exceptional customer service, and minimizing downtime. Strong communicator with proven problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Bus Driver
Guilford County Schools
01.2022 - Current
- Follow planned bus routes to pick up and drop off passengers
- Communicate with dispatchers for any route updates
- Reports emergencies, traffic violations and accidents
- Routinely conducts safety and operational inspections of assigned containers and vehicles
Customer Care Associate
Walmart Supercenter 5320
01.2019 - 01.2022
- Provided 100% level of service
- Monitored the timely deliveries of goods and services to our customers
- Responded to customer complaints and feedback
- Worked closely with customers to determine their needs and feedback to drive sales
Sales Associate/Department Manager
Walmart Supercenter 5320
01.2013 - 01.2019
- Developed department floor plans to ensure accessibility to customers
- Ensured 100% customer service
- Routinely set daily goals for the department and advancement goals for my team
- Maintained knowledge of merchandise rate of sales, profit margins, recalls, and seasonal profit
Education
Bachelor of Science - Cyber Security
ECPI University
GREENSBORO, NC06-2026
Skills
- Supply Chain Management
- Data Analyzing
- Management
- Customer Service
- Transportation Management
- Team Building
- Communication
Timeline
Bus Driver
Guilford County Schools
01.2022 - Current
Customer Care Associate
Walmart Supercenter 5320
01.2019 - 01.2022
Sales Associate/Department Manager
Walmart Supercenter 5320
01.2013 - 01.2019
Bachelor of Science - Cyber Security
ECPI University
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