Kendra Upchurch
Service Advisor
Zebulon
Summary
Developed skills in customer service and technical support within fast-paced automotive environment. Skilled in diagnosing issues, providing accurate information, and ensuring customer satisfaction. Seeking to transition into new field where these transferable skills can drive success and foster growth.
Overview
6
6
years of professional experience
Work History
Service Advisor
Absolute Chevrolet
09.2023 - Current
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Facilitated efficient billing and warranty claims through meticulous record-keeping of services performed.
- Performed comprehensive vehicle evaluations, identifying necessary repairs and maintenance for clients.
- Worked closely with the parts department to speed up essential repairs for vehicles.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
Bartender
Southland Steakhouse
07.2019 - 08.2024
- Maintained a well-stocked and presentable bar to fulfill customer requirements.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Office Assistant
Elmore Bookkeeping
03.2021 - 09.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Input data into spreadsheets and databases.
Education
High School Diploma -
Freedom High School
Morganton, NC 05.2001 -
- Cosmetology
Miller-Motte College
Raleigh, NC 05.2001 -
Skills
Customer service
Computer skills
Service estimates
Vehicle assessment
Technical support
Service recommendations
Documentation and reporting
Call center operations
Customer retention
Sales and upselling
Multitasking and organization
Complaint resolution
Data processing
Timeline
Service Advisor
Absolute Chevrolet
09.2023 - Current
Office Assistant
Elmore Bookkeeping
03.2021 - 09.2023
Bartender
Southland Steakhouse
07.2019 - 08.2024
High School Diploma -
Freedom High School
05.2001 -
- Cosmetology
Miller-Motte College
05.2001 -
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