Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kendra Panther-Wildcatt

Cherokee

Summary

Dynamic educator with a positive attitude and strong communication skills, experienced at Cherokee Elementary School. Successfully enhanced student engagement through tailored lesson plans and built strong relationships with parents, fostering a collaborative learning environment. Proficient in material preparation and individual student assistance, contributing to improved academic outcomes.

Overview

7
7
years of professional experience

Work History

Teacher's Assistant

Cherokee Elementary School
08.2024 - Current
  • Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
  • Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
  • Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
  • Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
  • Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.

Library Aide

Qualla Boundary Public Library
03.2023 - 08.2024
  • Improved library organization by accurately shelving books and materials according to the Dewey Decimal System.
  • Provided essential clerical support through tasks such as data entry, filing, processing interlibrary loans requests, and updating patron records.
  • Enhanced patron satisfaction by assisting with research inquiries and locating requested materials.
  • Strengthened community outreach efforts by representing the library at local events or participating in collaborative projects with other organizations.
  • Collaborated with librarians to create engaging displays that showcased new books, special collections, or seasonal themes.

Rooms Controller

Harrah's Cherokee Casino Resort
03.2022 - 03.2023
  • Communicated proactively with housekeeping staff to ensure timely room turnovers.
  • Ensured accurate billing for guests by verifying charges and applying appropriate discounts or packages as needed.
  • Trained new team members on room controlling procedures, fostering a positive work environment.
  • Streamlined room assignment processes for improved operational efficiency and guest experience.
  • Followed-up with guests to resolve requests or problems to complete satisfaction.
  • Enhanced guest satisfaction by efficiently allocating rooms and managing reservation requests.
  • Managed room inventory effectively to minimize overbooking situations.
  • Maintained up-to-date knowledge of hotel policies, procedures, and promotions for seamless service delivery.
  • Provided backup support during peak times by assisting front desk operations such as answering phones, processing reservations, or addressing walk-in inquiries.
  • Optimized room occupancy rates with strategic planning and coordination among departments.

Recreation Aide

Cherokee Recreation
12.2021 - 03.2022
  • Collaborated with fellow staff members to create a positive work environment focused on teamwork and mutual support.
  • Enhanced participant enjoyment by planning and implementing diverse recreational activities.
  • Delivered recreational programs to meet needs and preferences of diverse resident population.
  • Set up and broke down equipment and supplies used in activities, focusing on safe handling and storing.
  • Collected and analyzed participant feedback to inform program improvements.
  • Assisted in the planning and execution of special events, such as holiday celebrations or community gatherings, resulting in memorable experiences for attendees.
  • Assisted individuals with special needs, ensuring an inclusive environment for all participants.
  • Communicated accurate information about available services and facilities to promote enrollment.

Dual Rate Front Desk Clerk

Harrah's Cherokee Casino Resort
08.2021 - 12.2021
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.

Front Desk Agent

Harrah's Cherokee Casino Resort
01.2021 - 08.2021
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Front Line Cashier

The Museum of the Cherokee Indian
05.2020 - 12.2020
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a clean and organized workspace, contributing to a positive shopping environment.
  • Supported inventory management by restocking shelves as needed and conducting regular audits for accurate recordkeeping.

Spa Attendant

OneSpaWorld
03.2019 - 02.2020
  • Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
  • Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
  • Developed positive working relationships with team members through effective communication and collaboration strategies.
  • Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
  • Coordinated closely with spa management to proactively address any issues or areas of concern that arose during daily operations.
  • Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
  • Provided attentive service to clients during their visit, contributing to a relaxing and enjoyable experience.
  • Ensured proper sanitation procedures were followed for all areas of the facility, reducing risk of contamination or illness.
  • Enhanced guest satisfaction by responding promptly to inquiries or concerns with professionalism and empathy.
  • Managed laundry duties efficiently keeping sufficient stock of fresh linens available at all times.

Education

Associate of Applied Science - Business Administration

Southwestern Community College
Sylva, NC
12-2024

Bachelor of Science - Elementary Education

University of North Carolina At Asheville
Asheville, NC

Bachelor of Science - Elementary Education

University of Alabama
AL

Skills

  • Positive attitude
  • Effective communication
  • Calm and patient demeanor
  • Computer skills
  • Collaborative teamwork
  • Relationship building
  • Student tutoring
  • Complex Problem-solving
  • Individual student assistance
  • Material preparation
  • Reading and writing support
  • Stress management

Accomplishments

  • Collaborated with team of 7 in the development of Hinigoliya. A reading initiative in the surrounding 5 counties of Cherokee, NC.

Timeline

Teacher's Assistant

Cherokee Elementary School
08.2024 - Current

Library Aide

Qualla Boundary Public Library
03.2023 - 08.2024

Rooms Controller

Harrah's Cherokee Casino Resort
03.2022 - 03.2023

Recreation Aide

Cherokee Recreation
12.2021 - 03.2022

Dual Rate Front Desk Clerk

Harrah's Cherokee Casino Resort
08.2021 - 12.2021

Front Desk Agent

Harrah's Cherokee Casino Resort
01.2021 - 08.2021

Front Line Cashier

The Museum of the Cherokee Indian
05.2020 - 12.2020

Spa Attendant

OneSpaWorld
03.2019 - 02.2020

Associate of Applied Science - Business Administration

Southwestern Community College

Bachelor of Science - Elementary Education

University of North Carolina At Asheville

Bachelor of Science - Elementary Education

University of Alabama

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Kendra Panther-Wildcatt