Kendra Jones
Cornelius,NC
Summary
Dynamic customer service professional with a proven track record at Everon. Excels in complaint resolution and relationship building. Adept at multitasking and training development, consistently enhancing client satisfaction and streamlining operations to contribute to a positive service environment. Recognized for effective issue resolution and promotion of superior customer experiences.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Everon
02.2024 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to inbound inquiries regarding accounts and payments.
- Investigated account discrepancies by obtaining and verifying information from customer service and sales department staff.
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over phone.
Store Associate
Petsmart
07.2022 - 01.2024
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Performed cash, card, and check transactions to complete customer purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for coupon activation, special donations and specific product promotions.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Approached browsing customers to initiate conversations to determine buying preferences.
Salon Receptionist
Petsmart
10.2021 - 06.2022
- Trained new hires on new appointment scheduling, opening/closing duties, and generating daily revenue reports.
- Learned details of types of treatments and procedures in order to answer questions from salon guests.
- Consistently kept salon clean and tidy and maintained presence at desk area.
- Enforced salon policies, following company procedures at all times.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized, maintained and updated information in computer databases.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled assignments independently with good judgement and critical thinking skills.
Pet Nutrition Ambassador
Pet Planet
03.2021 - 10.2021
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Maintained knowledge of current promotions and product features.
- Maintained clean, organized and professional work environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed creative displays and signage to draw customers to products.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Head Hostess
Cheddar's Scratch Kitchen
07.2018 - 03.2021
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Documented reservations, alerted servers, cooks, and managers of large groups and prepared seating.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Advised customers about special offerings and menu items to help drive sales.
- Backed up servers by checking on tables and retrieving items for guests.
- Completed daily side work and opening and closing duties without fail.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
High School Diploma -
Corona Del Sol High School
Tempe, AZ05.2019
Skills
- Exceptional communication
- Client retention strategies
- Complaint handling
- Email correspondence
- Billing coordination
- Sales proficiency
- Cash handling accuracy
- Retail loss prevention
- Complex Problem-solving
- Sales goals attainment
- Relationship selling
Timeline
Customer Care Representative
Everon
02.2024 - Current
Store Associate
Petsmart
07.2022 - 01.2024
Salon Receptionist
Petsmart
10.2021 - 06.2022
Pet Nutrition Ambassador
Pet Planet
03.2021 - 10.2021
Head Hostess
Cheddar's Scratch Kitchen
07.2018 - 03.2021
High School Diploma -
Corona Del Sol High School
Similar Profiles
Ashley PurdyAshley Purdy
Billing Support Representative at EveronBilling Support Representative at Everon
Chelsie WilsonChelsie Wilson
Collections Agent at EveronCollections Agent at Everon
John "Buddy" SandersJohn "Buddy" Sanders
Commercial Account Executive at EveronCommercial Account Executive at Everon