Summary
Overview
Work History
Education
Skills
Timeline
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Kendell Huffman

Morganton

Summary

Dynamic Multi Unit Manager at H&R Block with a proven track record in operations management and workforce development. Enhanced staff performance through targeted training programs, driving significant improvements in customer satisfaction. Skilled in problem-solving and time management, adept at optimizing processes to achieve strategic growth and operational excellence.

Overview

9
9
years of professional experience

Work History

Multi Unit Manager

H&R Block
10.2022 - Current
  • Managed daily operations across multiple branches to ensure consistency and efficiency in service delivery.
  • Developed and implemented training programs to enhance staff performance and improve customer interactions.
  • Analyzed branch performance metrics to identify areas for operational improvement and strategic growth initiatives.
  • Coordinated team schedules and resource allocation to optimize workflow during peak tax season demands.
  • Facilitated regular team meetings to address challenges, share updates, and align on operational goals.
  • Oversaw compliance with company policies and regulatory requirements across all locations under management.
  • Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.

Career Specialist

AccuForce
06.2024 - 01.2025
  • Developed personalized career action plans for clients to enhance job search effectiveness.
  • Conducted resume workshops and interview preparation sessions, improving client confidence.
  • Collaborated with local employers to identify hiring needs and match candidates effectively.
  • Assisted clients in leveraging online job platforms for networking and application tracking.
  • Processed payroll for employees, ensuring timely and accurate disbursement of wages.
  • Reviewed timecards and payroll records to identify discrepancies and resolve issues promptly.
  • Collaborated with HR to maintain employee records and ensure compliance with labor regulations.

Stay At Home Mom

SAHM
03.2021 - 10.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Store Manager

Market Basket
04.2018 - 03.2021
  • Oversaw daily store operations, ensuring compliance with company policies and standards.
  • Trained and mentored staff, fostering a collaborative and efficient work environment.
  • Managed inventory levels, optimizing stock availability and reducing shrinkage.
  • Implemented promotional strategies to enhance customer engagement and drive sales growth.
  • Maintained visual merchandising standards, creating an appealing shopping experience for customers.

Correctional Officer

North Carolina Department of Public Safety
01.2016 - 08.2018
  • Monitored inmate behavior to maintain safety and security within correctional facilities.
  • Conducted regular inspections of facilities, identifying and addressing potential safety hazards.
  • Enforced institutional policies and procedures to promote orderly conduct among inmates.
  • Collaborated with law enforcement and emergency services during critical incidents or emergencies.
  • Trained new officers on operational protocols, fostering a culture of safety and compliance.
  • Maintained accurate documentation of inmate activities and incident reports for review by superiors.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.

Education

East Burke High School
Connelly Springs, NC

Skills

  • Operations management
  • Sales growth
  • Workforce development
  • Employee engagement
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Computer skills
  • Organizational skills

Timeline

Career Specialist

AccuForce
06.2024 - 01.2025

Multi Unit Manager

H&R Block
10.2022 - Current

Stay At Home Mom

SAHM
03.2021 - 10.2022

Store Manager

Market Basket
04.2018 - 03.2021

Correctional Officer

North Carolina Department of Public Safety
01.2016 - 08.2018

East Burke High School

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Kendell Huffman