Kendell Huffman
Morganton
Summary
Dynamic Multi Unit Manager at H&R Block with a proven track record in operations management and workforce development. Enhanced staff performance through targeted training programs, driving significant improvements in customer satisfaction. Skilled in problem-solving and time management, adept at optimizing processes to achieve strategic growth and operational excellence.
Overview
9
9
years of professional experience
Work History
Multi Unit Manager
H&R Block
10.2022 - Current
- Managed daily operations across multiple branches to ensure consistency and efficiency in service delivery.
- Developed and implemented training programs to enhance staff performance and improve customer interactions.
- Analyzed branch performance metrics to identify areas for operational improvement and strategic growth initiatives.
- Coordinated team schedules and resource allocation to optimize workflow during peak tax season demands.
- Facilitated regular team meetings to address challenges, share updates, and align on operational goals.
- Oversaw compliance with company policies and regulatory requirements across all locations under management.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
Career Specialist
AccuForce
06.2024 - 01.2025
- Developed personalized career action plans for clients to enhance job search effectiveness.
- Conducted resume workshops and interview preparation sessions, improving client confidence.
- Collaborated with local employers to identify hiring needs and match candidates effectively.
- Assisted clients in leveraging online job platforms for networking and application tracking.
- Processed payroll for employees, ensuring timely and accurate disbursement of wages.
- Reviewed timecards and payroll records to identify discrepancies and resolve issues promptly.
- Collaborated with HR to maintain employee records and ensure compliance with labor regulations.
Stay At Home Mom
SAHM
03.2021 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Store Manager
Market Basket
04.2018 - 03.2021
- Oversaw daily store operations, ensuring compliance with company policies and standards.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Managed inventory levels, optimizing stock availability and reducing shrinkage.
- Implemented promotional strategies to enhance customer engagement and drive sales growth.
- Maintained visual merchandising standards, creating an appealing shopping experience for customers.
Correctional Officer
North Carolina Department of Public Safety
01.2016 - 08.2018
- Monitored inmate behavior to maintain safety and security within correctional facilities.
- Conducted regular inspections of facilities, identifying and addressing potential safety hazards.
- Enforced institutional policies and procedures to promote orderly conduct among inmates.
- Collaborated with law enforcement and emergency services during critical incidents or emergencies.
- Trained new officers on operational protocols, fostering a culture of safety and compliance.
- Maintained accurate documentation of inmate activities and incident reports for review by superiors.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Education
East Burke High School
Connelly Springs, NCSkills
- Operations management
- Sales growth
- Workforce development
- Employee engagement
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Computer skills
- Organizational skills
Timeline
Career Specialist
AccuForce
06.2024 - 01.2025
Multi Unit Manager
H&R Block
10.2022 - Current
Stay At Home Mom
SAHM
03.2021 - 10.2022
Store Manager
Market Basket
04.2018 - 03.2021
Correctional Officer
North Carolina Department of Public Safety
01.2016 - 08.2018
East Burke High School
Similar Profiles
Mohammed Owais SafiqMohammed Owais Safiq
Client Service Provider at H&r BlockClient Service Provider at H&r Block
Kybreona CarterKybreona Carter
Receptionist at H&r BlockReceptionist at H&r Block
FABRICIO BLANDINOFABRICIO BLANDINO
Seasonal - Certified Tax Specialist at H&R BlockSeasonal - Certified Tax Specialist at H&R Block
Ryan BaronskyRyan Baronsky
Tax Professional at H&R BlockTax Professional at H&R Block
Mark JordanMark Jordan
Sales Representative at Us Window Factory GaSales Representative at Us Window Factory Ga